Retail Banking Consultant
Majid Al Futtaim Ventures
Total years of experience :15 years, 8 Months
Still working ... Till date
* Handle enquirrs for different services - Corporate Inquiries, Help desk.
* Strive for one-call resolution.
* Complete ongoing training to stay abreast of product, service and policy changes.
* Handled a high influx of inbound calls within a dynamic Call Center environment.
* Managed multiple priorities and maintained effective results in a quota driven workplace.
* Responded to customer inquiries and requests and resolved issues efficiently and professionally.
* Exercised strong interpersonal communication skills with customers and department personnel.
* Accepted assignments with an open, cooperative, positive and team-oriented attitude.
* Responsible for maintaining relationship with the new and existing clients.
* Helping them in extending their rental agreement.
* Conducting CSAT survey on a weekly basses.
* Handling payments and issuing invoice to the client.
* Updating document to Road and Transport Authority (RTA).
* Maintaining Vehicle inspection report to avoid any false claim.
* Reporting to the General Manager
* Achieving sales Targets assigned by the General Manager
* Preparing Quotes based on Client Needs
* Presenting various products
* Conducting internal staff meetings
* Customer follow-up via Telemarketing and Internet
* Preparing daily, weekly and monthly sales reports