Business Systems Analyst
Ports Customs & Freezone Corporation, Government of Dubai
Total years of experience :13 years, 10 Months
Ports Customs & Freezone Corporation, Government of Dubai Role: Business Systems Analyst Oct 2008, Till date
Projects implemented for PCFC - Trakhees
• Enterprise Content Management - Livelink - Open Text
o End-to-end management of all corporate content, from creation to destruction. Includes the creation of enterprise document folder structure, security privileges structure & document-centric workflows.
o Technology Stack: Open Text, Livelink, Oracle 10g.
• Trakhees Free Zone Licensing System
o Freezone licensing system is a web based solution which comprises of an array of back-office processes which are automated using the Ultimus workflow (BPM) to cater the need for Trakhees CLD (Commercial Licensing Division) license management activities such as initial approval, issuance, amendment, renewal, termination; within Dubai World jurisdiction. There processes were earlier carried out using a legacy system developed in older technologies.
o Technology Stack: .NET, C#, Ultimus, Oracle 10g, Crystal Reports.
• Trakhees Free Zone Government Services System
o Freezone government services system is a web based solution which comprises of an an array of back-office processes which are automated using the Ultimus workflow (BPM) to cater the need for Trakhees CLD (Commercial Licensing Division) government services section to be able to perform government services for the licenses issued by Trakhees CLD licensing section. There processes were earlier carried out using a legacy system developed in older technologies.
o Technology Stack: .NET, C#, Ultimus, Oracle 10g, Crystal Reports.
• Modification Permits System
o Modification Permits System is a web based solution which comprises of an array of back-office processes which are automated using the Ultimus workflow (BPM) to cater the need for Trakhees CED (Civil Engineering Division) permits section. The process which were earlier carried out manually being automated to cater the business needs of modification section of CED.
o Technology Stack: .NET, C#, Ultimus, Oracle 10g, MSSQL Server, SSRS.
• Trakhees Environment Health & Safety (EHS) Process Automation
o EHS process automation is an array of back-office processes which are automated using the product Intelex to cater the need for Trakhees EHS division. The process which were earlier carried out manually being automated to cater the business needs of EHS.
o Technology Stack: .NET based product named Intelex for EHS domain, MSSQL Server, Oracle 10g.
• Trakhees Single Client System - Trakhees CRM
o Trakhees Single Clients system is a web based solution which acts as the central repository for all Trakhees clients. This system is used as the only source for the multiple systems across Trakhees; and all the systems have integration with Trakhees single client system to obtain the client information.
o Technology Stack: .NET, C#, Oracle 10g.
• Trakhees Environment Health & Safety (EHS) Online Services (http://online.trakhees.ae)
o To provide suite of eServices for Trakhees EHS clients wherein clients can obtain services online. During the first release, there are 3 process which are introduced as a part of online services.
o Technology Stack: Java, K2, SQL Server, Oracle 10g, SSRS.
• Trakhees Commercial Licensing Division (CLD) Typing Office Online Services - In progress
o The project emphasizes on extending the back-office automated processes to the external clients thru the typing office wherein typing offices are provided with the functionality of back-office front-desk processes. The processes of government services are initiated by the typing office and thereby continued by the back-office staff.
o Technology Stack: Java, Ultimus, .NET, C#, Ultimus, Oracle 10g, SSRS.
Landmark Gulf Group, Dubai - Retail billion dollar Group Role: Team Leader Apr 2005 - Sep 2008
Projects implemented for Landmark Group
• Customer Relationship Management - CRM
o CRM is an intranet, web based application which mainly comprises of the customer database and the customer transactions, it is a loyalty system which comprises of the complete cycle of CRM from the issue of loyalty card to the customer till the redeeming of points by the customer, in brief, a customer purchases and on purchase he/she gets points based on the purchase value, on attaining a minimum level of points, the voucher is generated and mailed to the customer and the customer redeems in respective shops / stores. The solution is been implemented for UAE, KSA, Bahrain, Oman, Qatar and Kuwait.
o Technology Stack: .NET, VB.NET, MSSQL Server, Crystal Reports.
• Smart Card System
o As a part of the group loyalty program, the Bahrain territory is implemented with the smart card solution, wherein the customer are issued with a smart card which contains the points earned by each customer with smart card which contains storage. This solution has a close integration with the already implemented CRM, POS system within the group.
o Technology Stack: .NET, VB.NET, MSSQL Server, Crystal Reports.
• Employee Time & Attendance System
o Time and attendance system provide routine time tracking and schedule management, including setting break times, holidays, and parameterization of overtime. With the system, management can also track punctuality and patterns of absenteeism. It also provides management easy access of attendance information of their employees. Generates the reports on the performance of the employees, which includes the days present, leaves availed, late coming and overtime worked etc. At the end of the month the data is transferred to the payroll system which is used to calculate the salaries of the employees.
o Technology Stack: .NET, VB.NET, MSSQL Server, Crystal Reports.
• Gift voucher tracking system
o Comprises of the central repository of the Gift Vouchers issued across all the concepts of Landmark. This will enable the back-users track for gift vouchers' administration such as; issue gift voucher, record redemptions, post redemption analysis etc.
o Technology Stack: .NET, VB.NET, MSSQL Server, Crystal Reports.
• Portable Digital Assistant (PDA) compatible inventory tracking system
o The solution is for the ease of use of tracking the inventory in multiple locations such as warehouses, retail outlets; simplifying the cumbersome paper and clipboard method to a digital method of storing data. Moreover, the system in integrated with the central oracle database repository.
o Technology Stack: .NET for mobile, VB.NET, MSSQL Server, Crystal Reports.
Nationlink Group of Companies, Dubai Role: Team Leader Feb 2003 - Mar 2005
Gulf Test Factory Services, a Bin Zayed Group company, Dubai Role: Senior Software Engineer Jun 2002 - Jan 2003
BGC Trading, Dubai Role: Software Engineer Dec 2000 - Apr 2002
Rane Engine Valves Ltd, Hyderabad - India Jan 2000 - Nov 2000
Role: Software Engineer
13-May 1978 Valid UAE driving license
Married
Indian
m_d_azeem@yahoo.com
+971-50-4995269
+971-50-6316486
• Pursuing MBA - Project Management from Alagappa University, India.
• Post Graduate Diploma in Computer Applications from Institute of Computer Software Sciences.
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