Mohammed Bakr

1-Open and maintain customer accounts by recording account information
2-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
3-Maintain financial accounts by processing customer adjustments
4-Recommend potential products or services to management by collecting customer information and analyzing customer needs
5-Prepare product or service reports by collecting and analyzing customer information
6-Contribute to team effort by accomplishing related results as needed
7-Manage large amounts of incoming calls
5-Generate sales leads
6-Identify and assess customers’ needs to achieve satisfaction
7-Build sustainable relationships of trust through open and interactive communication
8-Provide accurate, valid and complete information by using the right methods/tools
9-Meet personal/team sales targets and call handling quotas
10-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
11-Keep records of customer interactions, process customer accounts and file documents
12-Follow communication procedures, guidelines and policies
13-Go the extra mile to engage customers
14-Resolve customer complaints via phone, email, mail or social media
15-Use telephones to reach out to customers and verify account information
16-Greet customers warmly and ascertain problem or reason for calling
17-Cancel or upgrade accounts
18-Assist with placement of orders, refunds, or exchanges
19-Advise on company information
20-Take payment information and other pertinent information such as addresses and phone numbers
21-Suggest solutions when a product malfunctions
22-Work with customer service manager to ensure proper customer service is being delivered
23-Resolve customer complaints via phone, email, mail or social media

Create visual concepts, by hand or using computer software, to communicate ideas that inspire, inform, or captivate consumers. They develop the overall layout and production design for advertisements, brochures, magazines, and corporate reports.

1-Managing a portfolio of accounts
2-Using contacts to generate new business
3-Engaging in project management duties
4-Delivering presentations
5-Attending meetings with clients
6-Maintaining good relationships with clients