محمد Basith, Information Technology Technical Support Specialist (IT Technical Support Specialist)

محمد Basith

Information Technology Technical Support Specialist (IT Technical Support Specialist)

jeddah cables company

البلد
الهند - بنغالورو
التعليم
بكالوريوس, Computing and Science
الخبرات
8 years, 10 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 10 أشهر

Information Technology Technical Support Specialist (IT Technical Support Specialist) في jeddah cables company
  • المملكة العربية السعودية - جدة
  • ديسمبر 2009 إلى أكتوبر 2017

Vast experience in IT problems and solution
Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
Provide secondary support for LAN administration
Communicating with third party technical specialists
Fully experienced in providing and maintaining IT security across large networks
Deploying new hardware, server backups & evaluating new software & security risks
Involved in the roll-out of software updates and patches.
Broad knowledge and experience of IT operating systems including Microsoft
Windows client operating systems, XP, Vista / Windows 7 & 8 10 Microsoft Office

IT Support Technician في Jeddah Cables com
  • المملكة العربية السعودية - جدة
  • يناير 2009 إلى يناير 2017

Working in a busy office environment, technical support team of over 400 employees.
Duties
Being first point of call for all IT issues
Logging faults and managing response times
Diagnosing and resolving problems efficiently
Maintaining the integral security of business networks
Ensuring all hardware operates at its optimum level with latest updates and patches
Distributing relevant jobs to junior staff members and providing support when
required
Duties
Manning the IT help desk and providing instant solutions to IT issues
Running diagnostic checks and servicing essential IT hardware
Explaining complex IT issues to non-technical employees
Identifying and solving IT problems and logging them into the relevant databases
IT Support Assistant - Electric house Jeddah
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الخلفية التعليمية

بكالوريوس, Computing and Science
  • في Gulbarga University
  • يناير 2007

courses: Gulbarga Karnataka state India

Specialties & Skills

Printers
PC Networking
Microsoft Windows
Microsoft Office
ANTI VIRUS
CABLING
COMPUTER HARDWARE
CRYSTAL REPORTS
DATABASE ADMINISTRATION
DESKTOP PC
HELP DESK SUPPORT
INVENTORY MANAGEMENT

اللغات

الانجليزية
متمرّس