Information Technology Technical Support Specialist (IT Technical Support Specialist)
jeddah cables company
Total years of experience :8 years, 10 Months
Vast experience in IT problems and solution
Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
Provide secondary support for LAN administration
Communicating with third party technical specialists
Fully experienced in providing and maintaining IT security across large networks
Deploying new hardware, server backups & evaluating new software & security risks
Involved in the roll-out of software updates and patches.
Broad knowledge and experience of IT operating systems including Microsoft
Windows client operating systems, XP, Vista / Windows 7 & 8 10 Microsoft Office
Working in a busy office environment, technical support team of over 400 employees.
Duties
Being first point of call for all IT issues
Logging faults and managing response times
Diagnosing and resolving problems efficiently
Maintaining the integral security of business networks
Ensuring all hardware operates at its optimum level with latest updates and patches
Distributing relevant jobs to junior staff members and providing support when
required
Duties
Manning the IT help desk and providing instant solutions to IT issues
Running diagnostic checks and servicing essential IT hardware
Explaining complex IT issues to non-technical employees
Identifying and solving IT problems and logging them into the relevant databases
IT Support Assistant - Electric house Jeddah
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courses: Gulbarga Karnataka state India