QoS Engineer
Communications Regulatory Authority
Total years of experience :10 years, 10 Months
Project: FIFA World Cup
* Overall responsibility of team leading, overseeing and coordinating the efforts of team members to ensure project completion within deadline.
• Develop and implement network performance testing plans.
• Schedule and tasks assignment list preparation and ensure timely completion of responsibilities.
• Ensuring that all necessary equipment, resources, and materials are available for the drive test team to perform their tasks effectively.
• Establish efficient workflow process, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Daily reports preparation with a keen attention to detail and a proven ability to accurately document information in a timely manner
• Perform post processing through TEMS discovery 23.4.0.
• Prepare and write TEMS Paragon scripts and templates.
• Represented CRA in the ITCC during FIFA world cup to handle stakeholder’s complaints and update FIFA service now portal as required for creating, updating and closing the tickets.
( Ooredoo FIFA Arab Cup event)
• Monitor and analyze network/service performance for all event locations (per stadium/critical locations) across all domains.
• Monitor (2G, 3G, 4G& 5G) service KPIs to ensure excellent quality, report and follow up if any degradation till the service restored.
• Create TT, undertake cause analysis of the tickets, solve tickets or reassign to relevant teams where required, track and ensure the timely closure of tickets.
• Service impact analysis and management communication.
• Report real time service performance during event (matches and broadcast).
• VIP customer complaints and overall customer experience management related to event.
• Performance KPI’s analysis and reports generation during the event.
• Liaise with vendors, and international carriers/operators when required to solve customer complaints & trouble ticket.
• Prepare the standard services/incidents reports.
• Prepare detailed/relevant RFO and post mortem reports for incidents.
• Take the ownership for leading and coordinator control room and D2D operation & maintenance activities in plant.
• Ensuring compliance of quality safety environment requirements.
• Find and suggest improvements related to optimizations of process, assets or HSE.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Daily, monthly SLA&MESR, and KPI reports Preparation.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Create TT, undertake cause analysis of tickets, solve tickets or reassign to relevant teams where required, track and ensure timely closure of tickets.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Ensuring version control of all configuration is maintained to ensure audit compliance is achieved in development and operation of SA Waterʼs SCADA applications.
• Apply skills and knowledge in resolution of support issues and problems, undertaking of service requests, and in developing innovative solutions to support new and/or complex technical initiatives.
• Updating, implementing, and maintaining procedures.
Project: Qatar Rail _ Doha Metro (Sep 2018 - Dec 2019)
• Provide quality installation in most methodical and efficient manner, including ability to digest detailed scope of works and working drawings.
• Production of high-quality commissioning and handover documentation and as fit drawings.
• Schedule and coordinating work to tight deadlines.
• Verify progress and quality of work against agreed specifications and plans and report any deviations as per project process.
• Configure IP address of devices as per plan and confirming visibility status from server.
• Make improvements to the security system and offering advice about obstruction cases.
• Ensure that equipment works to its specification.
• Create and carry out test procedures.
• Investigate problems and diagnosing and repairing faults.
• Liaise with design, installation and project engineers.
Prepare technical reports.
• Implement VCA (Video content analysis), Tampering - Face Detection - Idle Object and Intrusion.
• Test of the VCA working status and the alarms reporting in system.
Follow up and attend with MOI team the sites visit and worked for the snags list clearance.
• Maintain safe work environment at all times and have a good understanding of Health and Safety i.e. Method, Risk assessments, safe working procedures etc.
Project: Zain Managed Service Project SAUDI ARABIA North Region
• Expansions, migrations, backup, site commissioning and monitoring.
• Execute maintenance procedures related to Radio, ELV and Transmission (Huawei, Nokia & NEC equipment).
• Troubleshoot and repair radio, transmission faults including core, BSC, RNC & Hub sites.
• Support IPRAN and DWDM to troubleshoot the faults and check the connectivity according to MUX plan.
• Perform radio and transmission sites preventive & corrective maintenance activities.
• Perform site hand over and site QC as per Zain standards including outdoor sites, IBS, MW, Radio, NE40 routers, OSNs, BSCs & RNCs.
• Perform site survey and LOS along with detailed reports.
• Report problems and provide possible solutions within SLA for 24 * 7.
• Propose ideas to secure better sites operations and availability.
• Review and update inventory sheet.
• Check, support and confirm subcontractors work on sites.
Project: STC 4G1&UMTS Project (Dec 2012 - Aug 2014)
• Perform installation, commissioning, integration and troubleshooting of Huawei
equipment such as: Node B\BTS3900 & BTS3900l.
• Installation and commissioning of microwave: 900 serials (HSB, XPIC....).
Perform installation, commissioning, integration and troubleshooting of Huawei
equipment such as: LTE and 3G Technology.
• Maintain accurate database of all project documents and assist engineers with job related duties and correspondence.
• Communicate with vendor and act as primary point of contact.
Process and set up incoming projects and work them into engineering workflow.
• Track project deliverables and deadlines from start of project to completion of work.
• Attend daily Project Review Meetings and alert project teams of any potential problems.
• Work with engineers to ensure timely communication between engineers and vendor.
• Prepare completed engineering reports and ensure it has been sent to the vendor in a timely manner.
• Prepares project status reports, collects, analyzes and summarizes information and trends and communicates them to the project manager.
• Prepare the PAT documents.
• Process incoming projects into the accounting system and assist the accounting
department in processing invoices (POs) and vendor billing.
• Perform the installation, commissioning, integration and troubleshooting of Huawei equipments such as: Node B\BTS3900, series, DBS3900 series, Optix RTN600 & 900 series, Optix OSN series, metro router CX.
• Installation and commissioning of: rectifier (EMERSSON, Etec, ZTE, Ericsson PBC6500, and Huawei) Hybrid and solar power system
• Functionality test of integrated sites for 2G & 3G BTS (voice call & handover testing)
• Conduct sites survey.
Institute Sudan University of Science and Technology. Degree Bachelor of Engineering- 5 years honours degree in Electronics Engineering (Communications) Grade Second Class. Project Successfully competed a major, industrially based project entitled "Code Division Multiple Access (CDMA) ". Enjoyed the main deference between 2G & 3G, structure of CDMA system and designing of clock generation of CDMA system.
