Khaled Chamaa

- Handling Procurement Operational access projects (MS Fixed, TSS, network spare parts….)
- Member of the evaluation committee of the 2015 MS
- Member of the yearly budget committee
- Analyze, evaluate, and assess the Profile spend, requirements, Supplier base, sourcing strategy of project handled.
- Review and prepare RFPs and RFIs along for assigned projects.
- Execute Category Management activities
- Member of the procurement transformation program to meet World Class standard in developing and enhance supply strategy, organizational alignment, Sourcing category management, SRM, operating processes, performance management.
- Models and promotes positive customer relationships with internal and external customers.
- Determine supply base strategy
- Analyse risks
- Developing Implementation measures

- Overall responsible for all contractual obligations of the MS Operation (3900 sites)
- Managing day to day MS Operation, optimize the organizational performance and process and provides strategic leadership in Operations arena
- Ensuring Costumer satisfaction in keeping constant contact with him and understanding his needs and challenges.
- Insuring processes continuously improved, documented, and are fully implemented.
- Ensuring high level of communication between all departments
- Ensuring that operations are performed in line with the planned budgets for each department, and trying to reduce the budget whenever possible.
- Ensure competency of departments are in line with customer expectations and competency development plans are being placed by department heads and executed
- Interfacing internally and externally (Customer) all MS Operations related issues.
- Review; approve & Audit business processes or procedures related to the operations run by the organization.

In one of the biggest Managed Services projects 3770 sites of its kind in Iraq and across the region, SIM is currently working closely with two of the biggest Telecom entities in the region, namely Zain and Ericsson.

- Ensure the implementation of Preventive maintenance according to set schedules.
- Ensure the execution of proper Corrective maintenance.
- Analyze regularly the Preventive maintenance procedures to optimize the reaction times and /or find efficient solution procedures to faults.
- Monitor the logistics activity/process to ensure the continuous availability of spare parts for Corrective maintenance and the timely return of faulty spare parts to customer.
- Ensure the availability of ancillaries for field work.
- Ensure the Drive test is conducted according to the customer requests an d plans
- Ensure that minimum escalations are raised by the customer and attend to operation problems before being escalated by customer.
- Ensure the timely execution of other FLM tasks such as Physical Changes, Acceptance, audit, Cutover, …
- Manage the teams and enhance their skills and capabilities.
- Apply and promote among employees the company rules regulations processes and procedures
- Manage available resources and equipment and prepare recommended list for tools and spare parts to comply the capacity of the network.
- Coordinate & improve the relations with the vendors & customer, and find best solutions to solve the work problems.
- Manage and control logistical issues that need to be followed with security, logistics, site owner, administration...etc
- Following up major projects progress performed.
- Manage and control required reports on the status of regional and area networks.
- Manage and supervise the solution of the sites with shortage by the teams and tools and keeping faulty cases and outage within SLA
- Interfaces with and manages teams across the FLM department to ensure SLA is met for all sites assigned.

- Monitor and manage all O&M activities.
- Monitor & Manage Network Optimization
- Ensure and report network QoS
- Manage Interconnection with other operator and carrier
- VSAT Operation
- Preparation of phase 2 bidding document.
- Tender evaluation for phase 2
- NOC activities
- Initiate and conclude all maintenance contracts.
- Budgeting

- Deploying 76 sites (Launching phase Ongoing) Vendor Huawei
- People management responsibilities, including hiring, performance reviews, performance feedback,
- Budget estimating and forecasting, as well as ongoing budget tracking.
- Coordination of responses to ad-hoc requests made from outside the PMO.
- Creation of effective work processes..
- Maintain overall vision of what the PMO is trying to accomplish over time and works to move the PMO in that direction.

- Member of the 2008 evaluation committee for NSN projects (Coverage Improvement, Hajj 1429, and Indoor Solution).
- Hajj1429 Expansion (74 Sites) Vendor NSN
- Coverage Improvement, (300 Sites) Vendor NSN
- Ramadan Expansion 1429 H (100 sites) Vendor NSN
- GSM 3G2 ( Completed 275 Sites) Vendor NSN
- Hajj 1428H Expansion (Completed 136 Sites) Vendor NSN
- GSM 3G1 Launching Phase (Completed 200 Sites) Vendor Nokia
- Hajj 1427H (210 Sites) Vendor Nokia
- Expansion 9 (590 Sites) Vendor Nokia

Responsibilities
- Day to day follow up with the vendor, reporting, progress
- Vendor interface
- Budget negotiation and control
- Enhancing and controlling vendor in achieving due dates
- Project Planning and forecasting
- Customer services (troubleshooting failure in the network that Native report)
- Project Closure
- Follow-up Invoicing

Responsibilities
Running all grouping of chores associated to project management, implementation and administration for the following Clients:
- Saudi Telecom Company (STC)
- Mobily (Second Operator)
- Ericsson
- Motorola

Activity held: Site Acquisition, Civil and Telecom works.

Business Development Manager
Responsibilities
- Developing and maintaining firm image and increasing market shares by developing business activities, identifying customers need and monitoring competition.
- Interfacing Customers such as Ericsson, STC, Motorola, Nokia, & Alcatel.
- Providing short- and long-term market forecasts and reports.

Responsibilities
- Leading the procurement department at Yakubu Gowon Centre (EX President for the Federal Republic of Nigeria), The Principal Recipient (PR) to Country Coordinating Mechanism (CCM) in Nigeria and the Global Fund To Fight Aids, Tuberculosis, and Malaria (GFTAM) in Geneva.

- Clearing bidding documents, Request for Proposals (RFPs), and Evaluation Reports etc. with specific emphasis on the institutional, technical, and commercial aspects of the procurement process in accordance with applicable rules, policies and procedures set out in the relevant project manuals.
- Monitoring the steps to be taken during the procurement cycle, consistent with the Global Fund procurement guidelines and agreement.

Procurement Specialist January 1999 to July 2004
Responsibilities
- Conducting negotiations with four States in The Federal Republic of Nigeria to a loan for Primary Health Care (Health System Development Project II) with the World Bank Mission in Nigeria.
- Strengthening the capacity of the different level of management within a project

Senior Operations Manager June 1994 January 1999
Responsibilities
- Involving in liaison, coordination and business development activities with clients like World Bank, ADB, USAID, IFAD, IAPSO, UNDP Federal Government, and State Government etc.
- Leading the company's procurement team in conducting and executing nearly 93 contracts entered by projects funded by World Bank, IFAD, EU, and ADB in The Federal Republic of Nigeria, Togo, Niger, Ghana, Burkina Faso, and Republic of Benin.


Business Development Manager June 1994 to July 1999 Responsibilities
- Instigating Togo, Ghana, Chad, Niger, and Republic of Benin branch.
- Initiating and maintaining relationships with key alliance partners for professional services projects and joint sales efforts and products positioning.
- Creating remote installation, configuration and implementation procedure resulting in cost savings, reduced time to delivery, and client satisfaction.

Responsibilities
- In charge of the entire international and local book fairs.
- Accounts holder for all potential customers in Saudi Arabia, UAE, Kuwait, Jordan, Bahrain, and Oman.
- Rejuvenated some stagnant markets in UAE, and Kuwait, and launched new customers.
- Initiated a children school program for intensifying reading among pupils (6 to 10 years), some schools adopted some of Naufal group titles in their syllabuses.
- Organized a computerized inventory system for twelve thousand titles.

- Front desk officer.
- Forex department