Field Service Engineer
Cummins Egypt- Egyptian International Motors
Total years of experience :11 years, 4 Months
Provide on-site installation, validation of diesel generators.
Perform hands-on on-site troubleshooting, service, and repairs.
Provide high-level technical support to external customers at their location.
Provide on-site training to the customer.
Develops strong relationship and communication with our customers and recommends the resolution to issues.
read and study maintenance manuals, technical troubleshooting & service documentation, and wiring diagrams.
. Advise management regarding customer satisfaction, product performance and suggestions for service improvements. Develop Service technical documentation. Create and maintain service information in the company enterprise database. Timely and professionally handle field service calls and issues arising from the field service visits.
Timely complete and submit all required paperwork. Communicate with the customer to ensure satisfaction and implement any necessary corrective actions. Ensures service work is completed utilizing strict adherence to safety and quality standards.
Making scheduled maintenance programs and precisely following them performing maintenance tasks by hand to several variable diesels powered heavy equipment. Make sure that all our work sites have all their needs and do a daily report. Buying the most suitable spare parts by myself if needed and make sure they are being installed properly. Negotiate prices for maintenance/repair work. Plan and execute Preventative Maintenance on various heavy equipment. Finding creative solutions to the periodically repeated Equipment problems
• Mansoura University, Engineering faculty • Bachelor of Mechanical Power Engineering 2012 • General Grade: Pass 60% • Graduation Project (Design &operation of solar power adsorption Chiller) 95 % which is the first of it's kind in the middle east