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Mohammed El Sherbeeny, Tracing Advisor

Mohammed El Sherbeeny

Tracing Advisor

dhl express

Location
Kuwait - Al Farawaniyah
Education
Diploma, Selling in Customer Service Interface
Experience
20 years, 7 Months

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Work Experience

Total years of experience :20 years, 7 Months

Tracing Advisor at dhl express
  • Kuwait - Al Kuwait
  • My current job since February 2012

my job profile is to trace misrouted and miscoded shipments, also those with bad addresses at destinations.

Customer Service Advisor at dhl express
  • Kuwait
  • May 2008 to February 2012

Now i work for DHL, the Leading Logistics Company in Kuwait and in the whole world, I work as a Customer Service Advisor, in both call center and counter, my job is to advise customers about the services DHL offers them, and give them the best choice for them, job also includes tracking shipments, arranging pick-ups, solving customers problems.

English Language Instructor at Qualitas Consulting & Training (QCT)
  • Kuwait
  • April 2008 to June 2008

Qualitas is the Mother company for TDI (my ex-employer) i have been transfered to work for the mother company

English Instructor / teacher at TDI
  • Kuwait - Al Farawaniyah
  • September 2006 to April 2008

1) I Currently work in TDI (Technology Domain Institute) as a full-time English Instructor/teacher, Conducting English Language training courses for Adult students including foundation, intermediate and advanced levels. focusing on
- Building strong base of English language grammar rules, through modern assessments.
- Assisting students in building expression power linguistic tools and exposing them through composition of assigned or student-pick subjects.
- Gathering students in comprehension workshops, where skills can be activated, talented and sharpened.
- Establishing a solid base of translation - in both ways- among students, examining that within teams of work with focus on direct translation, using levels of skills and assessments to help students walkthrough the learning path comfortable and smoothly.
2) In addition to TOEFL Preparation courses.

3) I also lead a large number of translations for the mother company from English to Arabic and vice versa

4) I enjoy a VERY fluent American English Accent tongue, which helps me a lot in communicative situations like simultaneous translations.

English Instructor / teacher at Private
  • Egypt
  • September 2003 to June 2006

I worked Privately as an English Instructor / teacher leading Egyptian Curricula training

Education

Diploma, Selling in Customer Service Interface
  • at DHL Express
  • October 2008
Diploma, Selling in Customer Service Interface
  • at DHL Express
  • October 2008
Diploma, Customer Service & Positive Language
  • at DHL Express
  • August 2008
Diploma, Dangerous Goods Awareness
  • at DHL Express
  • August 2008
Diploma, Call Structures & Listening Skills
  • at DHL Express
  • July 2008
Diploma, Safe Training
  • at DHL Express
  • June 2008
Diploma, Building Customer Relationships & Sales Made Simple
  • at DHL Express
  • June 2008

i have completed 3 hours in this training program

Diploma, Behaviors
  • at DHL Express
  • June 2008

I have complete 2 hours in this training program

Diploma, Professional Telephone Behavior
  • at DHL Express
  • May 2008

I have complete a course of 4 hours in this training program

Diploma, ICDL
  • at Unesco
  • September 2006

I got the ICDL Certification (International Computer Driving License)

Diploma, TOEFL
  • at ETS
  • August 2006

I got the TOEFL (Test Of English as a Foreign Language) IBT (Internet Based Test) with the score of 85 out of 120 which equals 563 out of 677 on the PBT (Paper Based Test)

Diploma, TOEIC
  • at ETS
  • August 2006

I got the TOEIC (Test Of English for International Communication) with the score of 865

Bachelor's degree, English Language Teaching
  • at College of Education
  • September 2003

I graduated from the College of Education, English Department, Mansoura university

Specialties & Skills

Teaching English
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Language Teaching
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Listening Skills
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Instructor led Training
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Microsoft Office
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English Language Speaking
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Computer related hardware
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Microsoft Office
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English Language Teaching / Instructing
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Languages

Arabic
Expert
English
Expert

Training and Certifications

The Fundamentals of Exceptional Customer Service (Certificate)
Date Attended:
January 2012
Valid Until:
January 2012
Effective Team Communication (Certificate)
Date Attended:
December 2011
Valid Until:
December 2011
CIS - Welcome to My Country (Certificate)
Date Attended:
December 2011
Valid Until:
December 2011
The Fundamentals of Exceptional Customer Service (Certificate)
Date Attended:
August 2009
Valid Until:
August 2009
Managing Your E-mail (Certificate)
Date Attended:
June 2011
Valid Until:
June 2011
Promoting Your Brand to Consumers (Certificate)
Date Attended:
February 2012
Valid Until:
February 2012
Overcoming Difficult Service Situations (Certificate)
Date Attended:
August 2009
Valid Until:
August 2009
Discovering What Your Customers Wan (Certificate)
Date Attended:
March 2012
Valid Until:
March 2012
Success over Stress (Certificate)
Date Attended:
November 2011
Valid Until:
November 2011
Overcoming Difficult Service Situations (Certificate)
Date Attended:
October 2011
Valid Until:
October 2011
Advancing Service Expertise (Certificate)
Date Attended:
October 2011
Valid Until:
October 2011
Excel at Customer Service Simulation (Certificate)
Date Attended:
September 2009
Valid Until:
September 2009
Creating Work/Life Balance (Certificate)
Date Attended:
April 2012
Valid Until:
April 2012
Identifying What the Customer Wants (Certificate)
Date Attended:
September 2011
Valid Until:
September 2011
Thinking Strategically (Certificate)
Date Attended:
August 2011
Valid Until:
August 2011
CIS Foundation Course (Certificate)
Date Attended:
February 2011
Valid Until:
February 2011