Tracing Advisor
dhl express
Total des années d'expérience :20 years, 6 Mois
my job profile is to trace misrouted and miscoded shipments, also those with bad addresses at destinations.
Now i work for DHL, the Leading Logistics Company in Kuwait and in the whole world, I work as a Customer Service Advisor, in both call center and counter, my job is to advise customers about the services DHL offers them, and give them the best choice for them, job also includes tracking shipments, arranging pick-ups, solving customers problems.
Qualitas is the Mother company for TDI (my ex-employer) i have been transfered to work for the mother company
1) I Currently work in TDI (Technology Domain Institute) as a full-time English Instructor/teacher, Conducting English Language training courses for Adult students including foundation, intermediate and advanced levels. focusing on
- Building strong base of English language grammar rules, through modern assessments.
- Assisting students in building expression power linguistic tools and exposing them through composition of assigned or student-pick subjects.
- Gathering students in comprehension workshops, where skills can be activated, talented and sharpened.
- Establishing a solid base of translation - in both ways- among students, examining that within teams of work with focus on direct translation, using levels of skills and assessments to help students walkthrough the learning path comfortable and smoothly.
2) In addition to TOEFL Preparation courses.
3) I also lead a large number of translations for the mother company from English to Arabic and vice versa
4) I enjoy a VERY fluent American English Accent tongue, which helps me a lot in communicative situations like simultaneous translations.
I worked Privately as an English Instructor / teacher leading Egyptian Curricula training
i have completed 3 hours in this training program
I have complete 2 hours in this training program
I have complete a course of 4 hours in this training program
I got the ICDL Certification (International Computer Driving License)
I got the TOEFL (Test Of English as a Foreign Language) IBT (Internet Based Test) with the score of 85 out of 120 which equals 563 out of 677 on the PBT (Paper Based Test)
I got the TOEIC (Test Of English for International Communication) with the score of 865
I graduated from the College of Education, English Department, Mansoura university