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Mohammed Fahad Waheed, Customer Support Executive

Mohammed Fahad Waheed

Customer Support Executive·Razorpay

India

High school or equivalent, Accounting

Work experience

Total years of experience: 2 years, 8 months

Customer Support Executive

January 2025 - December 2025

Razorpay

Bengaluru, India

January 2025 - December 2025

• Assisted customers with payment gateway and account related queries.
• Coordinated with internal teams to resolve issues.
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Customer Support Executive

August 2024 - November 2024

ISON Xperiences

Bengaluru, India

August 2024 - November 2024

• Worked in international outbound process (Etisalat UAE campaign).
• Communicated with customers and resolved service inquiries.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Support Executive

August 2024 - November 2024

ISON Xperiences

Bengaluru, India

August 2024 - November 2024

• Worked in international outbound process (Etisalat UAE campaign).
• Communicated with customers and resolved service inquiries.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Support Executive

August 2024 - November 2024

ISON Xperiences

Bengaluru, India

August 2024 - November 2024

• Worked in international outbound process (Etisalat UAE campaign).
• Communicated with customers and resolved service inquiries.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Support Executive

January 2022 - April 2023

Ola Electric

Bengaluru, India

January 2022 - April 2023

• Handled inbound customer support and service requests.
• Managed escalation calls and resolved complex issues.
• Provided temporary floor support to team members.
Company industry:
Automotive Manufacture
Job role:
Customer Service and Call Center

Customer Support Executive

January 2022 - April 2023

Ola Electric

Bengaluru, India

January 2022 - April 2023

• Handled inbound customer support and service requests.
• Managed escalation calls and resolved complex issues.
• Provided temporary floor support to team members.
Company industry:
Automotive Manufacture
Job role:
Customer Service and Call Center

Customer Support Executive

January 2022 - April 2023

Ola Electric

Bengaluru, India

January 2022 - April 2023

• Handled inbound customer support and service requests.
• Managed escalation calls and resolved complex issues.
• Provided temporary floor support to team members.
Company industry:
Automotive Manufacture
Job role:
Customer Service and Call Center

Education

Sacred Heart Composite PU College

January 2020

January 2020

High school or equivalent, Accounting

India

St. Patrick's High School

January 2018

January 2018

High school or equivalent, Administration And Social Sciences

India

St. Patrick's High School

January 2018

January 2018

High school or equivalent, Administration

India

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
CONVERSATIONAL AI
Intermediate
CONVERSATIONAL AI
Intermediate
PAYMENT GATEWAY
Intermediate
PAYMENT GATEWAY
Intermediate
SOCIAL SCIENCES
Intermediate
SOCIAL SCIENCES
Intermediate
WAREHOUSING
Intermediate
WAREHOUSING
Intermediate
Management
Expert
Management
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
Customer Care
Expert
Customer Care
Expert
Banking
Intermediate
Banking
Intermediate

Languages

English
Beginner
Kannada
Beginner
Hindi
Beginner