مجموع سنوات الخبرة: 24 سنوات, 7 أشهر
ديسمبر 2022
إلى حتى الآن
Executive Director
في Event Touch
البلد :
المملكة العربية السعودية - جدة
نوفمبر 2021
إلى حتى الآن
Management Consultant
في Freelance
البلد :
المغرب - الدار البيضاء
o Developed and managed my own real estate project to include design-build, P&L management, seasonal rentals, customer service, marketing, operations and facility management
o Developed a business development plan for electrical materials’ distribution, to include organization structure optimization, products, pricing, marketing, KPI’s, incentives, stock optimization, sourcing, customer and market sensing
o Developed a business development plan for electrical materials’ distribution, to include organization structure optimization, products, pricing, marketing, KPI’s, incentives, stock optimization, sourcing, customer and market sensing
يونيو 2021
إلى أكتوبر 2021
Management Consultant
في Freelance
البلد :
المملكة العربية السعودية - جدة
o Conducted market studies, developed business viability assessment, break-even analysis, and proposed recommendations with a dynamic strategy, business plan, resources, profitability and liquidity forecast
o Designed an investor proposal booklet for a Quick Service Restaurant Franchise
o Designed an investor proposal booklet for a Quick Service Restaurant Franchise
يوليو 2020
إلى مايو 2021
Executive Director
في Innovalligence & Fajr Al Aziza
البلد :
المملكة العربية السعودية - جدة
Advised the board and developed plans for the organization in terms of Strategies, Business Control and Development.
o Established and designed a new business structure with focus on five Business Services, including Feed Factory, Recruitment Process Outsourcing (RPO) and Restaurant Operations
o Developed plans and tools to enhance operations’ effectiveness and efficiency, including Web Portal for RPO
o Streamlined and optimized factory operations with enhanced market segmentation, pricing and procurement
o Achieved 115% increase in sales within a quarter and regularly maintained over 93% customer satisfaction
o Established and designed a new business structure with focus on five Business Services, including Feed Factory, Recruitment Process Outsourcing (RPO) and Restaurant Operations
o Developed plans and tools to enhance operations’ effectiveness and efficiency, including Web Portal for RPO
o Streamlined and optimized factory operations with enhanced market segmentation, pricing and procurement
o Achieved 115% increase in sales within a quarter and regularly maintained over 93% customer satisfaction
نوفمبر 2017
إلى فبراير 2020
Executive Director
في MAMCO Services
البلد :
المملكة العربية السعودية - جدة
In charge of the overall organization in terms of direction, sales development and performance.
o Established and designed a new business unit with focus on Business Outsourcing Services
o Developed new strategies, business plans and organization structure to enhance growth and profitability.
o Directed Sales and Operations teams to achieve critical business objectives
o Designed and developed new IT tools (CRM) and iERP to enhance customer value and business efficiency
o Established and designed a new business unit with focus on Business Outsourcing Services
o Developed new strategies, business plans and organization structure to enhance growth and profitability.
o Directed Sales and Operations teams to achieve critical business objectives
o Designed and developed new IT tools (CRM) and iERP to enhance customer value and business efficiency
يوليو 2015
إلى يوليو 2017
Head of Service Group
في SAMSUNG Electronics
البلد :
المملكة العربية السعودية - جدة
Directed the group Strategy, Business Development, Business Control and Overall Performance.
Developing plans and budgets and driving effective an efficient execution, while leading, engaging and motivating a team of Field Operations, Technical Support, Contact Center, Warranty Validation and Spare Parts Operations.
o Optimized Service Operation to ensure cost effective service excellence and performance
o Achieved over 28% savings ($4M) within 9 months, through efficiencies and process re-engineering
o Developed and implemented Strategies to counter Saudization impact
o Re-designed and developed service network for effective coverage and performance
Developing plans and budgets and driving effective an efficient execution, while leading, engaging and motivating a team of Field Operations, Technical Support, Contact Center, Warranty Validation and Spare Parts Operations.
o Optimized Service Operation to ensure cost effective service excellence and performance
o Achieved over 28% savings ($4M) within 9 months, through efficiencies and process re-engineering
o Developed and implemented Strategies to counter Saudization impact
o Re-designed and developed service network for effective coverage and performance
مايو 2014
إلى يونيو 2015
Head of Operations
في JustBTL Marketing and Research Consultancy
البلد :
المغرب - الدار البيضاء
Overall operations management responsibility in terms of performance and development. Management of a large team of Sales Promoters and Field Marketing Agents across the country, while setting up strategies and initiatives that enhance operational efficiency and effectiveness.
Developed and launched consumer focused initiatives to improve product positioning and competitivity, while introducing solutions that enhance consumer satisfaction and retention.
o Managing a team of 140 sales promoters, 20 field marketing representatives, 6 admin staff and 5 team leaders
o Driving mobile device sellout performance, market data collection and merchandizing excellence
o Developing and implementing various value based initiatives
o Achieving 30% operations’ growth within 5 months
o Increasing and optimizing market coverage and visibility by 42%
Developed and launched consumer focused initiatives to improve product positioning and competitivity, while introducing solutions that enhance consumer satisfaction and retention.
o Managing a team of 140 sales promoters, 20 field marketing representatives, 6 admin staff and 5 team leaders
o Driving mobile device sellout performance, market data collection and merchandizing excellence
o Developing and implementing various value based initiatives
o Achieving 30% operations’ growth within 5 months
o Increasing and optimizing market coverage and visibility by 42%
يناير 2011
إلى ديسمبر 2013
General Manager & Founder
في Magnolia Systems SARL
البلد :
المغرب - الدار البيضاء
Responsible for the day-to-day running of the business with a particular emphasis on sales, business development and customer relationship management. Making sure that the business continues to grow by introducing innovative products and solutions in Building Automation (HVAC, Lighting, Fire, Security), Energy Management, Management Consulting, IT Solutions and Mobile Applications, this while optimizing overall operations to achieve set targets.
o Conducting market study and analysis and developing business plans
o Developing and implementing company strategy, mission and vision
o Managing and directing a team of engineers and developers
o Undertaking all operations management, including cost control and business development
o Establishing strategic partnerships and managing business contracts
o Reviewing, refining and developing the strategy and direction of the company
Key achievements:
o Achieving performance objectives and exceeding 1st year revenue targets by 35%
o Conducting market study and analysis and developing business plans
o Developing and implementing company strategy, mission and vision
o Managing and directing a team of engineers and developers
o Undertaking all operations management, including cost control and business development
o Establishing strategic partnerships and managing business contracts
o Reviewing, refining and developing the strategy and direction of the company
Key achievements:
o Achieving performance objectives and exceeding 1st year revenue targets by 35%
أبريل 2009
إلى سبتمبر 2010
Senior Service Manager, North Africa
في NOKIA
البلد :
المغرب - الدار البيضاء
o Managing and developing operator relationships and delivering Care support excellence at all times
o Deploying effective Mobile Services’ Support and managing Care readiness
o Deploying effective Mobile Services’ Support and managing Care readiness
o Designing and managing Nokia Services’ marketing campaigns
o Increasing active service customer base by 70% through direct customer engagement
o Conducting market study and developing a plan to optimize customer care network and its performance
o Managing a team of 15 customer service vendors across North Africa
o Deploying effective Mobile Services’ Support and managing Care readiness
o Deploying effective Mobile Services’ Support and managing Care readiness
o Designing and managing Nokia Services’ marketing campaigns
o Increasing active service customer base by 70% through direct customer engagement
o Conducting market study and developing a plan to optimize customer care network and its performance
o Managing a team of 15 customer service vendors across North Africa
أبريل 2007
إلى أبريل 2009
Customer Service Manager, North Africa
في NOKIA
البلد :
المغرب - الدار البيضاء
Responsible for the overall performance and standing of the care business unit across North Africa.
o Managing sales unit budget, maintaining cost and performance at optimum levels
o Controlling, monitoring and driving KPIs to achieve set targets
o Developing and implementing care business plans in the guise of various strategies and initiatives
o Designing and developing Nokia Care Stores to promote the brand and enhance market presence
o Managing service vendor contracts, ramp-up, ramp-down, audit and RFP processes
Key achievements:
o Designing a low cost Nokia Care store that and achieving $80K savings per store
o Achieving consistent savings of 50% to 60% on warranty cost per unit
o Launching the 1st Nokia Care Store in MENA
o Managing sales unit budget, maintaining cost and performance at optimum levels
o Controlling, monitoring and driving KPIs to achieve set targets
o Developing and implementing care business plans in the guise of various strategies and initiatives
o Designing and developing Nokia Care Stores to promote the brand and enhance market presence
o Managing service vendor contracts, ramp-up, ramp-down, audit and RFP processes
Key achievements:
o Designing a low cost Nokia Care store that and achieving $80K savings per store
o Achieving consistent savings of 50% to 60% on warranty cost per unit
o Launching the 1st Nokia Care Store in MENA
يوليو 2005
إلى ديسمبر 2006
Project Manager
في SIEMENS AG
البلد :
المغرب - الدار البيضاء
o Managing project activities within international consortium, establishing new project management process
o Designing a new initiative for better follow up and control of project resources and costs
o Designing a new initiative for better follow up and control of project resources and costs
أغسطس 2002
إلى أبريل 2005
Project Manager, USA
في SIEMENS AG
البلد :
الولايات المتحدة - ماريلاند
o Directing activities of a diverse team of systems engineers, systems specialists and subcontractors
o Developing scope, labor plans, work schedules and budgets for multiple projects
o Successfully identifying risk at an early stage and effectively managing its effect
o Negotiating subcontracts to ensured quality meeting standards and budgetary requirements
o Carrying out monthly reviews of project reports and schedule status, implementing control strategies accordingly
o Developing scope, labor plans, work schedules and budgets for multiple projects
o Successfully identifying risk at an early stage and effectively managing its effect
o Negotiating subcontracts to ensured quality meeting standards and budgetary requirements
o Carrying out monthly reviews of project reports and schedule status, implementing control strategies accordingly
يوليو 2000
إلى أغسطس 2002
Systems Project Engineer, USA
في SIEMENS AG
البلد :
الولايات المتحدة - ماريلاند
o Designing DDC building automation control systems for various industrial projects, including analysing project plans and specifications, and generating project cost re-estimates
o Generating systems architecture layout, electrical wiring detail, bill of material, sequence of operation, and DDC panel layout
o Issuing RFIs, RFPs, cost proposals, change orders and contracts for subcontractors
o Managing project installation, startup, checkout, and commissioning
o Generating systems architecture layout, electrical wiring detail, bill of material, sequence of operation, and DDC panel layout
o Issuing RFIs, RFPs, cost proposals, change orders and contracts for subcontractors
o Managing project installation, startup, checkout, and commissioning
يناير 1999
إلى يوليو 2000
Systems Engineering Specialist, USA
في SIEMENS AG
البلد :
الولايات المتحدة
o Creating control systems point database and dynamic graphics for user interface
o Generating PPCL control code and optimising for energy management
o Designing computer networks FLN, BLN, MLN, and WAN to access Automation System
o Providing systems' checkout, startup, commissioning, and conducting owner training
o Developing and providing project reports for customer acceptance, ensuring their expectations are met
o Generating PPCL control code and optimising for energy management
o Designing computer networks FLN, BLN, MLN, and WAN to access Automation System
o Providing systems' checkout, startup, commissioning, and conducting owner training
o Developing and providing project reports for customer acceptance, ensuring their expectations are met
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