Mohammed Ghazi

Lead end-to-end service design and delivery operations,
driving KPI, service, and product quality enhancements
across all business units.
Collaborate with internal teams and external operators to
ensure fast, reliable, and high-quality delivery aligned with
organizational goals.

-Professional management capabilities
• Team.
• Key Performance Indicators.
• Meetings.
-Perfect management and alignment
• Global Events.
• Annual Seasons.
• Critical, crisis and emergency cases.
-Strong communication.
-Outstanding presenter.
-Reports analysis.
-Technical issues investigation.
-Self and team control.
-Self-trust capabilities.
-Team motivation.
-De-escalation.
-Capabilities to deal with all human behaviors, emergency, critical and crisis cases and situations.
-Best tasks completion.
-Teamwork.
-Costs saving.
-Quality of products lines.
-Services journey.
-Delivery processes (Procedures).
-Gaps analysis and improvement.
-Human Resources (Manpower).
-Time management efficiency.
-Inventory management.
-Convincing.

Directed cross-functional teams improving fulfillment speed
from 3 days to 1 day and elevating service excellence
across critical operations.
Oversaw process optimization and escalation management
to achieve KPI targets and strengthen delivery
performance.

Managed strategic accounts including the Ministry of
Interior, exceeding revenue targets (SAR 160M vs. 100M)
through customized business solutions and client
engagement.

Delivered tailored technical and service support to VIP and
government clients, improving satisfaction and minimizing
service downtime.

Provide a special technical care for selected EBU customers and to insure the customer expected level of satisfaction and develop their technical relation with STC. Present all IT solutions & STC products for key account customers. Arrange & follow up the customers projects with all related departments. Continue managing orders delivery & disuses every order design for assure that the service designed as per the customer request & requirement. Analyzing all customer faults & coordinated with him for understand the exact problem & explained it to related team for speed up the repaired process and reduce the fault duration until fix the fault and get the confirmation from the customer to close the trouble ticket
Some of my customers
King Abdulaziz City for Science and Technology (KACST)
International Systems Engineering (ISE)
Riyadh Bank
Arab National Bank (ANB)

Present all STC services, products & explain the advantages & services prices for the key account customers. Entered the customers orders in the CRM system & follow up them with all STC managements. Deal with XNG system for follow up the national & international circuits.

Promoted telecom solutions for corporate and
governmental clients, ensuring successful order fulfillment
and client retention.

Operation & maintenance ADSL customers faults & special circuits & following the tickets with the Techs until close the tickets
Monitoring all ADSL exchanges & cabinets & troubleshooting all types of networks faults with the exchange & transmission Techs.
I have Knowledge about ATM & Cisco Networks
I have Expert to deal with NMS for multi systems

Monitored and maintained ADSL and data circuits, resolved
network faults, and ensured service reliability through
multi-system NMS operations.