محمد حامد هنيدي

Managing the overall business activities including and not limited to: marketing, business development, branching, finance and public relations. In addition to representing the owner in all fields of business (Family Business).

- Managing some of the largest and diversified corporate & institutional relationships including business maintenance, day to day interaction with clients' top management, detailed financial analysis & research, presenting cases to the bank's top management, preparing comprehensive semi-annual studies and growing existing business.

- Managing junior staff and providing the proper guidance.

- New large business solicitation.

Key Responsibilities:

Covering a combined Sales, Financial Management, Financial Analysis and Marketing role, job requirements include the following :

• Generating new corporate banking relationships and enhancing existing relationships through cross selling of products to achieve targets and maintaining high standards of service quality at all times.

• Instrumental in administering all relationship management requirements encompassing business solicitation, marketing, financial analysis and corporate customer’s business transactions in line with bank ethics and standards.

• Providing complete information regarding the bank’s activities, products and services to new corporate clients to achieve bank goals and objectives.

• Preparing and making presentations to the target clientele, thus responding to queries and liaising with designated officials within the department and customer representatives to ensure smooth workflow.

• Projecting a highly professional and customer friendly image to customers, thus forging long term business relationships as a key impetus to expansion and growth.

• Analyzing and examining monthly performance activities of the team, maximizing performance by establishing goals and objectives that are specific, measurable and attainable and provided sophisticated summary reports to the top management for further corrective measures.

• Staying attuned with latest technological advancements and utilizing the potential of the same to respond to the distinctive needs of the bank.

Inducted as Executive Trainee / Junior Relationship Manager and worked up the hierarchy to merit promotion to the position of Relationship Manager / Senior Relationship Manager.

Designation Chronology:
• September 2005 - February 2011: Relationship Manager / Senior Relationship Manager
• November 2004 - August 2005: Executive Trainee / Junior Relationship Manager

Key Responsibilities :
• Ascertained client specific requirements and provided personalized services enabling optimum satisfaction and achievement of targets simultaneously ensuring long term retention of customer relationships.
• Assisted customers in opening bank accounts, provided accurate information pertaining bank’s facilities and services, attended to customer and proffered excellent customer service, thus developing a large customer base.
• Promoted customer relations by providing premier customer satisfaction, developed good rapport with the customers and responded promptly to customer issues/problems.
• Keeping abreast of new developments, changes in policies/procedures to enhance the quality of customer service provided.
• Researched and analyzed present/ future market opportunities and recommended appropriate strategies to the senior management to exploit these opportunities for sound and profitable growth.
• Stayed updated with areas of expertise, new technologies to facilitate the bank in improving services in accordance with bank rules and regulations.

Key Responsibilities :
• Developed long term relationship and loyalty towards bank among the clientele by providing unrivalled customer service with periodic follow up on financial services and banking transactions.
• Served as a member of the "Future Managers" program planned to develop new employees’ skills and experience for executive positions in the near future.
• Sustained highest standards of work ethics on matters relevant to client well-being and protection of corporate business interests.
• Underwent extensive training in areas such as dealing with corporate clients and recording client’s data in customized balance sheet of the company.
• Streamlined the preparation of various reports, thereby submitted the same to the senior management for efficient decision making and to aid corrective actions.