Mohammed Hadhoud, Technical Marketing specialist

Mohammed Hadhoud

Technical Marketing specialist

Zain - Kuwait

Location
Kuwait - Al Ahmadi
Education
Bachelor's degree, MIS
Experience
12 years, 1 Months

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Work Experience

Total years of experience :12 years, 1 Months

Technical Marketing specialist at Zain - Kuwait
  • Kuwait - Al Kuwait
  • September 2016 to December 2018

The main responsibilities were but not limited to:
a- Assign tasks to the team members.
b- Attend and manage meetings.
c- Collect the feedback/status of every ongoing project.
d- Create a weekly report showing the team progress ( issued faced, reason for delay if occurred, issue severity, percentage of success/failed projects and analyze the reasons behind them..).
e- Lead, motivated and help the team members with the projected assigned to them.

Business Simulation professional at Zain - Kuwait
  • Kuwait - Al Kuwait
  • April 2013 to August 2016

As a business simulation Professional I was able to undertake bigger projects to test and make sure they are up to the standards and expectations



The main responsibilities for the business simulation analyst included but not limited to 3 main branches
a- Pre-launch testing:
Testing every single product and service and making sure it is up to the expected standards before launching them to the customers.
b- Post-launch testing:
After releasing the product/service to the customers another full test is run to guarantee the final product is Bug free and functioning correctly.
c- Value Added Services (VAS):
Testing the VAS from every partner companies and making sure their service-level agreement (SLA) is delivered and up to the standards.

Customer Experience Intelligence analyst at Zain - Kuwait
  • Kuwait - Al Kuwait
  • July 2010 to March 2013

The main responsibilities is to collect the customers feedback from their experience in different channels (contact center calls, complains submitted and resolution, branch walk in) by conducting surveys and analyzing the data and improve the overall experience by suggesting new solutions.

Business Simulation analyst at Zain - Kuwait
  • Kuwait - Al Kuwait
  • October 2009 to June 2010

The main responsibilities for the business simulation analyst included but not limited to 3 main branches
a- Pre-launch testing:
Testing every single product and service and making sure it is up to the expected standards before launching them to the customers.
b- Post-launch testing:
After releasing the product/service to the customers another full test is run to guarantee the final product is Bug free and functioning correctly.
c- Value Added Services (VAS):
Testing the VAS from every partner companies and making sure their service-level agreement (SLA) is delivered and up to the standards.

Contact Center agent at Zain - Kuwait
  • Kuwait - Al Kuwait
  • December 2006 to October 2009

The main responsibility is to answer the customer’s inquiries, guide them through products/services setup and solving any problems/ issues they are facing while maintaining a perfect service quality

Education

Bachelor's degree, MIS
  • at Kuwait university College of business
  • September 2018

in

Bachelor's degree, Management Information System
  • at College of business administration, Kuwait university
  • September 2018

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Specialties & Skills

Leading By Example
Working Under Pressure
Motivation
Time Management
Attention to Details
MICROSOFT OFFICE
NEGOTIATION
OPTIMIZATION
STAFF DEVELOPMENT
PROJECT MANAGEMENT
TéCNICAS DE SUPERVISIóN

Languages

Arabic
Expert
English
Expert
Spanish
Intermediate

Hobbies

  • maknig music
    i own a small home recording studio to make some music in my free time