Technical Marketing specialist
Zain - Kuwait
Total years of experience :12 years, 1 Months
The main responsibilities were but not limited to:
a- Assign tasks to the team members.
b- Attend and manage meetings.
c- Collect the feedback/status of every ongoing project.
d- Create a weekly report showing the team progress ( issued faced, reason for delay if occurred, issue severity, percentage of success/failed projects and analyze the reasons behind them..).
e- Lead, motivated and help the team members with the projected assigned to them.
As a business simulation Professional I was able to undertake bigger projects to test and make sure they are up to the standards and expectations
The main responsibilities for the business simulation analyst included but not limited to 3 main branches
a- Pre-launch testing:
Testing every single product and service and making sure it is up to the expected standards before launching them to the customers.
b- Post-launch testing:
After releasing the product/service to the customers another full test is run to guarantee the final product is Bug free and functioning correctly.
c- Value Added Services (VAS):
Testing the VAS from every partner companies and making sure their service-level agreement (SLA) is delivered and up to the standards.
The main responsibilities is to collect the customers feedback from their experience in different channels (contact center calls, complains submitted and resolution, branch walk in) by conducting surveys and analyzing the data and improve the overall experience by suggesting new solutions.
The main responsibilities for the business simulation analyst included but not limited to 3 main branches
a- Pre-launch testing:
Testing every single product and service and making sure it is up to the expected standards before launching them to the customers.
b- Post-launch testing:
After releasing the product/service to the customers another full test is run to guarantee the final product is Bug free and functioning correctly.
c- Value Added Services (VAS):
Testing the VAS from every partner companies and making sure their service-level agreement (SLA) is delivered and up to the standards.
The main responsibility is to answer the customer’s inquiries, guide them through products/services setup and solving any problems/ issues they are facing while maintaining a perfect service quality
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