Automotive Aftersales Manager
Motus - Alert Engine Parts & Mercedes Benz S.A.
Total years of experience :18 years, 11 Months
1. Manage the Branch / Business dealership
2. Drive Revenue growth and Increase gross profits
3. Achieve Sales Targets and Budgets
4. Manage Inventory
5. Increase customer service ..Provide Customer Satisfaction
6. Manage People, Motivate and Lead to success
7. Meet with Key accounts Customers
8. Manage Fleet Customers
In Sales Management
Marketing Management
Business Strategies
9. Achieved and exceeded annual Sales Targets
10. Won many OEM Awards
Doing Sales / Marketing & Business Development Drive Sales and Marketing, Increase revenue growth & Profit growth, Develop & Manage Channels of Distribution, Develop and Implement Business and Operational Strategy, Key Accounts management and strategy planning. Achieve sales targets and gross profits, etc. IMM & LMB Automotive
Develop Sales Channels, Drive Revenue growth, National Sales Management, Marketing Management, Business Strategy, Brand Management, Coaching, Training and development Key Account Management, Product Promotions, Customer & Competitor Analysis, Branch / Dealership Manager Motus - Alert Engine Parts, Johannesburg 2014 - September 2019 Accomplishments:
•Managed and led a struggling branch with a Sales team and achieved record sales -from R150 million to R291 million p.a. within the 5 years period - avg growth of 16 % p.a
•Received Supplier Sales Award - Trip to Las Vegas in 2018
•Achieved Branch Managers Award in 2015. Key Functions & Responsibilities:
•Directed All operational aspects including distribution operations, warehouse, dispatch, customer service, human resources, administration and sales.
•Assess local market conditions and identify current and prospective sales opportunities.
•Manage budget and allocate funds appropriately.
•Bring out the best of branch's staff by training, coaching, development and motivation.
•Locate areas of improvement and propose corrective actions. Build Customer relations (Csi). Customer retention. Address customer and employee satisfaction issue
•Stay abreast of competing markets and provide reports on market movement and penetration and market development - Doing business in Africa - Export Sales
•Apply Marketing Strategies to Target market, Marketing Mix( Product, Price, Promo)
•Do Marketing Research - Gather Market Intelligence info. Action Plan Recommendation
•Do Customer & Competitor analysis - Plan, organize and strategise
•Product Management, Product Positioning, Product Pricing, Assist with Brand Development (Kolben) & Brand management and promotion of the brand.
•Management of Product Portfolio and the Product Life Cycle
•Promoted the products and the brands
•Managed and effectively maintained the value & the position the product & its brand
UD TRUCKS, Nissan Dealership Key Functions & Responsibilities: (Management & Business Development)
•Management of parts department, Achieved Sales Budget & Gross profit %
•Management of parts warehouse operational activities, stock and stock holding, customer satisfaction, budgets, administration and staff performance.
MANAGER: SALES, MARKETING, BUSINESS DEVELOPMENT Regional / National and Key Accounts Manager
Training & Development of students in Sales / Marketing, Brand Management and
•Strategic Key Accounts Management ( S-KAM) Previous Employment: Hyper Parts Holdings Importers & Distributors of Automotive Components + Retail
Summary of Positions Held:
•Dealer Aftermarket Sale Manager / National Sales regionally (2002 - 2005)
•Parts District Manager (1999 - 2002)
•Pricing Analyst (1996 - 1999)
•Internal Student Program (1994 - 1996)
•Computer Operator (1992 - 1993)
•Admin Clerk (1988 - 1992) Accomplishments:
•Dealer After-sales Support Manager - Trip to Egypt in 2005. A Mercedes Benz Dealership Award. Exceeded Sales Targets.
•Award for adding value to Mercedes Benz Dealership (Maritime Motors - PE) in 2004.
•Highest DSI SCORE Achievement in 2004.
•Aftermarket Departmental Project - "Champions Program" in 2004.
•Sewell's Vehicle Sales - Market Managers Program - 89% in 2004.
•Highest CSI & D.S.I. (Dealer Satisfaction Index) Achievement in 2001 and 2002.
•Award for Promoting Mitsubishi Parts in 1999
•Achieved Parts Monthly / Annual targets and @ times in excess. Key Functions & Responsibilities:
•Supporting the Parts & Service Dept. with Business Development Strategies and Business Management Support for DaimlerChrysler Dealer Network by means of achieving Parts Sales & Service Target, Increasing Market Share &Gross Profits.
•Gathering of Market Intelligence Information.
•Implementing Marketing Business Strategies aimed at improving overall efficiency.
•Profitability and Increasing Customer Satisfaction by working with the following dept.
•Review Dealer Inventory Management, Inventory Performance and Implementing Corrective actions for managing efficient stock levels.
•Provided dealerships with parts operational and management support.
•Management of dealer Parts Focus Plan (Balance Score Card).
•Business management & Business Support to Improve CSI, Workshop Sales, Workflow & Workshop Profitability.
•Formulated strategy for Service Managers to improve Workshop Productivity & Efficiency.
•Formulated, Presented & implemented WORKSHOP SERVICE FLOW PROGRAMS.
•Coached Service Managers on the Potential Workshop loading & Dangers of Overloading the workshop.
•Coached Service Advisors on Proper Vehicle Booking - in Process, Hand Over Delivery and Post Service Follow-Up .
•Improved Service CSI to achieve the Motor Industries - Best Practice. Additional information required will be provided upon request.
Achieved a Distinction for Business Strategies