محمد حماد, Sales & Customer Experience Coach

محمد حماد

Sales & Customer Experience Coach

Dell Technologies

البلد
الهند
التعليم
ماجستير, Marketing + HR
الخبرات
18 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :18 years, 5 أشهر

Sales & Customer Experience Coach في Dell Technologies
  • الهند - حيدر اباد
  • أشغل هذه الوظيفة منذ مايو 2010

 Managing medium business corporate customers of employee size less than 100.
 Generating more than $2.2 million annually from the dedicated account base.
 Detail profiling of customer’s current IT set up and recommending complete end to end solutions.
 Handling a team of 13 members
 Coach the teams on large value orders
 Train the teams on products and selling skills
 Selling Dell range of products like desktops, laptops, storage & servers.
 Interacting with customers on regular intervals and introducing new Dell Technologies.
 Arranging site visits for complex server & storage solutions.
 Handling customer service requests without delay.
 Interacting with support functions like finance and accounts to ensure better customer experience.
 Attending training and investing time in learning new technologies.
 Adhering to business Terms & Conditions and following protocols.
 Working closely with LOR & TSR on pipeline management.
 Maintaining proper business tracker.
 Responsible for Run Rate performance of my team.
 Helping team members in adding new accounts through AMP..

Process Developer في GE Money
  • الهند - حيدر اباد
  • مايو 2007 إلى مايو 2010

-Established good business relationship with customers
-Initiated and boosted up Team Work
-Provided best service and won the ECVOC championship award
-Submitted ideas that has improved work place

Business Development Manager في Infotech Plus Services
  • الهند - حيدر اباد
  • يناير 2006 إلى أبريل 2007

-This was a team lead position where my duties included the total responsibility of sales of IT products.
-Was involved in the sale of software and web based products
-Ensure payments from clients are on time.

الخلفية التعليمية

ماجستير, Marketing + HR
  • في ICFAI University
  • مارس 2006

-Completed 2 projects During MBA -Completed Dell Certified System Expert certification -Special Internship Program at Bajaj Allianz Life Insurance Company, Research on Satellite Branches

Specialties & Skills

Sales and Marketing
Dell Desktops
Dell PowerEdge Servers
Performance Based Marketing
Customer Experience
Management
Business Operations

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
العربية
مبتدئ

العضويات

Professionals Solidarity Forum
  • City Convener
  • January 2015

التدريب و الشهادات

Dell Certified System Expert (الشهادة)
تاريخ الدورة:
May 2012
صالحة لغاية:
January 9999

الهوايات

  • Photography, Traveling by Road
    I am always passionate about photography, My pictures doesn't need any recognition or award because i don't intend to however i feel satisfied while adding the best pic in my album And my friends and family recognizes the good work.