Sales & Customer Experience Coach
Dell Technologies
Total des années d'expérience :18 years, 5 Mois
Managing medium business corporate customers of employee size less than 100.
Generating more than $2.2 million annually from the dedicated account base.
Detail profiling of customer’s current IT set up and recommending complete end to end solutions.
Handling a team of 13 members
Coach the teams on large value orders
Train the teams on products and selling skills
Selling Dell range of products like desktops, laptops, storage & servers.
Interacting with customers on regular intervals and introducing new Dell Technologies.
Arranging site visits for complex server & storage solutions.
Handling customer service requests without delay.
Interacting with support functions like finance and accounts to ensure better customer experience.
Attending training and investing time in learning new technologies.
Adhering to business Terms & Conditions and following protocols.
Working closely with LOR & TSR on pipeline management.
Maintaining proper business tracker.
Responsible for Run Rate performance of my team.
Helping team members in adding new accounts through AMP..
-Established good business relationship with customers
-Initiated and boosted up Team Work
-Provided best service and won the ECVOC championship award
-Submitted ideas that has improved work place
-This was a team lead position where my duties included the total responsibility of sales of IT products.
-Was involved in the sale of software and web based products
-Ensure payments from clients are on time.
-Completed 2 projects During MBA -Completed Dell Certified System Expert certification -Special Internship Program at Bajaj Allianz Life Insurance Company, Research on Satellite Branches