Operation manager
Marhaba Shopping Center
Total years of experience :41 years, 8 Months
Shopping center, Restaurant, Bakery and catering company
Achievements:
Had reviewed all departments purchasing, warehouse, maintenance, production, logistics and sales departments had found weak points in most of the departments except warehouse
Had Improved maintenance for all related equipment reduced breakage implement preventive maintenance also check list for related equipment's,
Had improved production had up lifted staff moral, reduce product wastage, improved packaging and quality of the products reduced raw material costs by replacing other products with product substitute better quality
Had improved Logistics delivery of the products to all related customers by implementing ordering procedures from customers to logistics than production department back to logistics
Had increase sales 11% up to 150’000.00 SR within 3 months by introducing new customers and improved delivery timing
Been promoted to Marhaba supermarkets and bakeries
We had re organized bakery section especial Manakish introduced fresh dough manakish increased sales by 15% in one branch
Also added pizza, manakish toppings from production department
Improved Moujnat (mini) baking thus customer will purchase hot and fresh also we implemented process for the same
Reduced bread wastage, by implementing order process and bread collection at midnight thus products will be on going fresh
Our main focus improve quality, increase sales and reduce wastage,
Had created a business plan that includes details on who will manage the business, competitive edge and finance sources of the new factory
Had visited and research the areas to find an ideal location that has many potential customers.
Had made a market survey and determine a potential clients for the baker
Developed a standard bakery menu to determine how much of each products are required to prepare a batch of everything on the menu.
Determined required equipment and utensils are needed for products production, quantities and selling of the finished baked products also the requirements of product
Displays and printed packaging
Had implement software for production orders, sales, stock control and payroll
Had set per-product selling prices that will cover material costs plus labor and indirect expenses,
Had placed order for ingredients for one month of operation which predicted number of sold finished products.
Decorate your location in a way that reflects your bakery's personality. Invest in professional banners or signs for your storefront.
Had launched an opening for the bakery with a very nice smell aroma, taste and some free baked goods
Implemented policy and procedures covering.
Retails, production, quality, warehousing and number of other sections, Implemented HACCP had formulated 5 years business plan
Had successfully shifted from old factory to the new facility had saved over than SR 987000.00 in the first 5 months of operation
Improved quality, improved service and delivery, reduced excess staff improved sales merged the outlets production with the new facility, trained staff for who to operate the production lines
Had opened two retail coffee shops Liwan cafe and three additional bakery retail outlets
In the next year our savings exceeded SR one million by adding an excess line to one of the production machine the excess line was made in house maintenance department, increased productivity, increased sales, invited ingredients suppliers on their expense to train the staff and improved quality, improved contracts implemented HACCP.
Responsibilities:
Managed all departments retails, sales and marketing, production finance, quality control and purchasing
Overseen construction, strategic goals, policies and procedures according to plan
analyzing costs, sales and setting objectives and measuring efficiency through KPI's provided systematic sales cycle which led us to obtain 5 contracts from Aramco via catering companies and one selling retail inside Aramco exhibition once a year
Developed and implement policy and procedures for purchasing, warehousing and for the opening of new outlets, improved purchasing savings was made improved lead timed FIFO system and HACCP
Responsibilities:
Over seen purchasing, warehousing departments and outlet opening, had successfully controlled petty cash, integrated purchases, negotiated deals and equipments, food, paper and merchandise local and overseas suppliers, controlled over purchased items and run outs established purchasing database, negotiated construction contracts for the new outlets, implemented policies and had improved logistics, delivery deadlines, warehousing facilities and quality of inventory sourced, achieved better warehouse stock levels, lesser wastage, had improved similar products and better prices
• Developed bread recipes for sugar free, fat free varieties with fiber flour and introduced frozen bread as a new product.
• Minimized cost of production through utilization of exemplary raw material, cutting edge technology and novel production techniques.
Responsibilities:
• Conceptualizing 5 year plans, formulating blueprints, selecting locations for establishment and implementation of projects under purview.
• Integrating purchasing, sales & marketing activities, negotiating contracts, procuring materials for production and coordinating logistics operations.
• Coordinating components of recipe formulation, packaging and delivery integral to the functioning of factory process and monitoring performance of each variable.
• Superintending construction, implementing goals, policies & procedures according to business plan and negotiating purchasing contracts for equipments, ingredients, paper and factory site lease.
• Analyzing cost-budget target achievement, setting objectives and measuring efficiency through KPI’s such as line efficiency, wastage levels and the achievement of challenging production targets.
• Instituting systems for direct sales to houses, co-operative societies, centers and restaurants, ensuring that all activities pertaining to sales cycles and deliverables are completed within stipulated deadlines.
• Resolving service issues, customer complaints, dealer concerns and general queries in addition to maintaining exemplary quality standards at all times.
• Successfully achieved increase of sales by 50%, reduced production cost by 15% & logistic cost by 30%
• Created perpetual inventory system, improved customer confidence, product delivery time and enhanced productivity.
Responsibilities:
• Directed daily operations, product preparation, delivery, customer relations, restaurant maintenance, inventory management, team management, recruiting and retention of team members.
• Enforced financial accountability, ensured that the highest quality products and services are delivered to each customer with 100% customer satisfaction at all times.
• Scrutinized profit & loss, followed cash control, security procedures, maintained inventory, managed labor, reviewed financial reports and took appropriate action.
• Recruited, interviewed, hired team members, conducted performance appraisals, motivated and trained team to achieve goals.
• Saved KD 1, 500, 000 in revenue, reduced inventory level, improved quality and purchased price of fresh vegetables
• Obtained Burger King approval for suppliers with Burger King and assisted in turning Hungry Bunny Restaurants into Burger King Restaurants.
Responsibilities:
• Kept the existing stores and warehouses smooth and efficient, also established new ones while keeping close tabs on the applicable logistics and market trends / prices.
• Distributed, monitored the movement of all materials between company locations and client destinations, with due relevance to associated transportation logistics.
• Optimized usage of all available resources to execute delivery as per schedule and within budgeted overheads.
• Audited and approved all purchase orders, authorized issuance of materials to clients as per their sanctioned credit limits and outstanding amounts.
• Confirmed all materials and products - new or returned - fulfilled specific logistical journey in minimal time cycle, reducing idle stock and resultant overheads.
• Prepared periodic reports highlighting possible anomalies, underlying causes and recommendations to circumvent supply chain bottlenecks and submitted reports statistics and analysis of the same to higher management, to base decisions related to movement of men and materials.
• Maintained safety protocol, control procedures and ensured the efficiency and durability of the security systems.
Company Industry: Catering/Food Services/Restaurants
Job Role: Management
Marshaled Al-Rifai Nuts, Applebee's restaurant, Marche restaurant, Wolfgang puck café and for Arby's Egypt.
Achievements:
• Gained in depth knowledge of commodity market, reduced commodity purchase cost by combining Al-Rifai
procurment manager
• Secured, matched and achieved selling price implemented by Kuwaiti board of education.
Responsibilities:
• Coordinated operations spanning across 10 locations including technical schools, universities & air bases
• Scheduled main dish, sandwiches menu ascertained profit & loss, collected dues and assigned staff housing.
• Oversaw sales and marketing, recruiting, interviewing, hiring, development, training and supervision of district personnel.
• Communicated corporate policies and procedures, ensured enforcement and proper operation negating all customer complaints.
• Collaborated closely with management, corporate departments and vendors
• Introduced American cake mixes, weekly main dish, US beef, kids birthday party packages, new menus, food and pastry catering services.
• Imported US Flour for self, marketing & distribution and introduced a direct mailing system for menus to be delivered to American University students
• Fruitfully introduced hamburger buns in war time Lebanon
Responsibilities:
• Merged all operations, administrative functions restaurant, ensured compliance, execution of all operational standards, production of products, customer service, cleanliness, sanitation, security, and safety.
• Conducted financial management activities, inventory management, purchasing, maintained employee relations, performed marketing and human resource functions .
• Formulated menu, estimated food, pastry cost, introduced new varieties of products, carried out promotion and pricing of offers displayed.
• Rented location for the new Delight Bakery and Pastry establishment, set up operations, purchased required equipments & ingredients and innovated in manufacturing procedures while simultaneously staying ahead of competition.
• Managed and motivated staff, administered payrolls, service protocols, resolved conflicts and settled grievances if any.
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