Project Engineer
Smart Technology Solutions
Total des années d'expérience :10 years, 0 Mois
- Managing Projects and updates in the system.
- Design, implement and provide support for all Technical-related
projects for example -but not limited to Network, Voice, collaboration,
servers, structured cabling, data center, virtualization wireless, and
any other technical IT-related projects.
- Improve customer perception and satisfaction.
- Ability to work in a team and communicate effectively.
- Escalate project issues that cannot be completed within agreed
service levels.
- Communicate to customers by informing them of progress, notifying
them of impending changes, agreed outages, etc.
- Maintain specific knowledge of the customer and how our services
and products are related to their business strategy and goals.
- Develop in-depth knowledge of the service catalog and how it relates
to customers’ needs.
- Document internal processes and procedures related to duties and
responsibilities.
•Preparing, Planning, Designing, Implementing, Operating and Optimizing network devices (Routers and Switches) such as (Cisco, HP and 3COM).
• Configuring Inter VLAN direct routing with various Distribution and core switches.
Design the network plane and Create Network database information.
• Configure and work on Virtualization Technology \[Xen server - HyperV - Vmware(Esxi-workstation)\]
•Monitoring Bandwidth and behavior of all Network nodes and reporting it using Cacti server.
• Installing, administrating and managing Mansoura University’s Wireless Network using Aruba and HP wireless controller Access points
•Configure pfsense captive portal for user authentication.
•Managing, maintaining and backing up our Active Directory environment
•Improving the security of CITC network PCs.
•Install Configuring and managing Mansoura University IP Cams system
• Technical Support for the whole university internet users
- Perform Hardware and Software installation, configuration and upgrades to acquire a reliable setup and optimum performance of equipment.
- Analyze and troubleshoot Hardware and software problems to identify and implement appropriate solutions.
- Monitor, analyze system performance and implement a preventive maintenance plan for critical IT equipment such as Servers, Switches…etc. to ensure continuous availability.
- Document Hardware and software problems and their optimal solutions to minimize search and response time.
- Do all the labeling, termination, installation and testing work of the LAN in new stores and Do all the maintenance work required for LAN in old stores to ensue high connectivity.
- Do administrative and maintenance tasks to windows 2003 and 2008 environments including Active Directory, DNS and DHCP services to ensure system reliability.
- Maintain an updated inventory of Hardware equipments (including Serials, Models…etc) in all stores he handles.
- Implement security procedures (including physical and logical arrangements), monitor and report security problems to maintain a secured system.
- Maintain or replace defunct parts of PCs, Electronic Fresh Scales and POS Peripherals in order to make the optimum use of the equipment and minimize cost of maintenance.
-Deal with Servers Devices (Dell poweredge 2900 - HP ProLiant G4 - Dell PowerEdge T610)
MCIT Scholarship in Computer Network and Administration, by Ministry Of Communications and Information Technology at New Horizons Computer Learning Center