IT Support Engineer
NexCons
Total years of experience :9 years, 5 Months
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology.
Maintained constant communications with Network Administrator to report progress, identify issues, and allocate resources.
Analyze, log, track and complex software and hardware matters of significance pertaining to network connectivity issues, printer, server, and application to meet business needs.
As per the organizations requirement creating new email accounts in Office 365 through Web Mails and handling outlook email issues.
Created user accounts for AD and windows 2012R2 domain controller.
Excellent problem solving skills. Ability to explain problems and solutions clearly to non-technical staff.
Successfully handled the end-user calls from up to 112 users with a small team of Engineers.
Written User Manuals, Standard Operating Procedures related to IT department.
Configuration of Access Points for Point-to-Point Network connection.
Creating and managing terminal services and VPN Connections.
Configuration & Managing of VoIP telephonic Such as Cisco, Astra & Panasonic.
Creating Service Request, Material Request for any IT related request.
Troubleshooting problems by using Remotely Connected Desktop using Ammyy & AnyDesk.
Responsible for maintenance and troubleshooting of Windows based network.
Using Application SharePoint 2013 for Creating and completing task Tickets.
Installing and Troubleshooting for Konica Minolta MFPs and Xerox MFPs.
Configuration and Troubleshooting HP, Canon, Xerox (Office jet, Deskjet, Scanjet’s, Multi- Function Printers).
Network cabling (CAT6, CAT5e, Patch Panels, Cable termination, Cable testing, cable labelling, cable neat sorting and cable management).
Configuration and Managing Access control Devices MFS700 & ZK Technology.
Managing SQL Based Database for Time Attendance Software.
Handling and troubleshooting issues related to Time Attendance Software and Devices.
Providing support to Payroll department related to generating time sheets of employees daily and monthly report from time attendance software.
Maintaining and Updating Inventory for all the IT Assets.
Provide support to the customers for Security products such as Kaspersky and F-Secure.
CCTV Camera & NVR - configure, monitoring & backups.