Mohammed Hussain

Working as a sales executive the job required me to sell insurance products, while maintain outstanding levels of customer care. My job in the outbound call centre was to sell PA (personal accident) policy and later moved to sell ADB (accidental death benefit) policy offering informative technical advice and explaining the product available to our customers. As a sales executive I was able to show I can work well under pressure and initiative and the ability to convey quite complex information in a clear and simple way. The role also required me to rapport build with customers over the phone and also be a confident communicator.

One my other passions was working for Next clothing department as I love shopping and help customers informing and updating them with all the new trends. My job included me to:

• Maintain a fashionable professional image and be a customer service role model
• Consistently seek new fashion and product knowledge to act as an expert for the customer
• Search for innovative ways to increase business through use of Personal Book, store traffic, customer referrals, website requests and personal networking
• Provide expertise and honest confident feedback regarding merchandise style and fit
• Wardrobe every customer
• Use directive selling skills through cross, team and on-line selling to promote key items, latest trends, new arrivals and replenishment basics
• Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
• Demonstrate leadership in your home based department while selling throughout the entire store
• Set and achieve personal daily, monthly, yearly and special event goals
• Develop an extensive personal clientele



I have traveled to France, Spain, Italy, Turkey, Egypt, Morocco, Belgium and Tunisia as I love to travel which gave me an inside to other cultures so I can use that experience to come with different ideas for clients.

As a sales consultant at Reactiv Media I believe that I have the confidence to sell more than ever before. My role in this busy outbound call centre requires me to contact customers who wish to take out a loan. The role also requires m33e to build rapport, fact find and match the customer's needs and requirements by finding the right loan company for the customer. In addition I ask further survey questions which allows me to cross sell other products and services which may be of interest to the customer. Furthermore the job requires me to hit a certain target which I hit on a daily basis this therefore ensures that I get paid a monthly incentive along with my basic wage.

IT Support Analyst
Duties to handle technical queries, Aptitude/ability to work with technology based systems using an analytical approach to problem solving/trouble shooting, taking into account the needs of the situation, priorities, constraints and the availability of necessary information.

Fraud Officer
Working as a fraud officer I am the first point of contact to advise internal and external customers on all aspects of fraud or suspected fraud. The telephone enquiry team plays a vital role in the objective to combat fraud. My job is committed to prevent fraud, minimising risk to the organisation, keeping losses as a result of fraudulent activity to a minimum and providing excellent customer service.

Employee Equity Solutions
My duties included me to carry out a range of administrative activities to support the delivery of a first class administration service to customers of Employee Equity Solutions (EES). To meet personal objectives in terms of productivity and quality of service when processing transactions, answer customer, client and colleagues queries in line with agreed SLAs.

Working in a fast environment, including dealing with customers, cash transactions, and helping customers with any queries that I could solve to my knowledge. Since working at Asda, I have learnt to work better in a team and using my own initiative. I have also worked on the shop floor as a replenishment worker, this includes stock rotating, helping customers needs. I also worked a supervisor and was responsible in assisting other store crew with their task and assuring that they are performing their job well. I also supervised the flow of service in the store and act as the acting officer if the presence of the Manger is not available. This included

• Assist other store employees with their work
• Disseminate tasks and orders to employees
• Train and evaluate trainees
• Check the flow of the store from time to time.
• Check the products before the opening and closing of the store
• Encode the delivered or ordered materials or products
• Assist the customer with their demands, suggestions and complaints.
• Communicate with the manager regarding the sales, employees and other important matters.
• Act as officer in charge whenever the presence of the Manager is not available.

Job includes dealing with customers selling mobile phone contracts and giving advice with general enquires suiting customer’s needs. I also entered customer details and updated on a regular basis in Microsoft Excel. Dealing with cash transactions including tops-ups and finally general file work.