محمد إبراهيم

•Monitoring and controlling networks, servers, systems, data protection, viruses and updates, data Centre
components
•Installation and developing operating and upgrade procedures Provided technical expertise for network design,
implementation
•Good experience in dealing with software’s ticketing systems (Manage Engine Service Desk Plus, CRM)
•Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
•Response to date and time of service level (SLA’s)
•Installation and Administrator VMware ESXi and Vcenter.
•Installation, configuration and maintenance of \[Windows servers, Exchange Mails Server\] Cisco infrastructure
system and network components
•Management Microsoft Office, Office 365, Outlook
•Management of the daily data backup and retrieval scheme.
•Maintain internal infrastructure requirements including, laptop and desktop computers, servers, Cisco routers,
switches, printers, phones, security updates; support internet, LANs, WANs.
•Testing and evaluating new technology.
•Manage Unifi Controller, Wireless Network, Access Points, Configure and install CCTV Cameras
•Create a new user in the attendance fingerprint device, BioStar Systems and reset admin Password
•Preparing weekly and monthly reports and consolidating external relations with supplie

roubleshoot and resolve requests and incidents based on priorities and SLA
•Installing and configuring computer hardware, software, systems, networks, printers and scanners.
•Responding to technical support calls from end users of computers and software applications setting up and
installing new computers, networks and software
•Installing and configuring operating systems, anti-virus software and other applications such as Microsoft
•Managing backups of servers, in case of data loss
•Keeping a record of issues and faults along with solutions, for future reference.
•Monitoring and maintaining computer systems and networks
•Repairing and replacing equipment as necessary testing