Technical Advisor (Windows
IBM India Bengaluru – KA
Total years of experience :2 years, 0 Months
• Successfully provided comprehensive technical support for diverse operating systems, including Windows 10, Windows 11, Red Hat Linux, Mac OS, and iOS.
• Led in-depth software configuration, setup, and upgrades, consistently ensuring seamless on-site technical support.
• Demonstrated advanced problem-solving skills by adopting innovative techniques, making substantial contributions to the resolution of complex issues.
• Actively mentored and ofered support to fellow team members, contributing to an environment of collaboration and knowledge sharing.
• Collaborated seamlessly with cross-functional teams and efectively adhered to service call management processes for eficient service delivery.
• Maintained an open line of communication with both management and team members, ofering timely updates on project status, problem identification, and seeking guidance when necessary.
• Upheld professionalism in all facets of communication, conduct, and appearance, reflecting a courteous, positive, and professional attitude in all interactions. Eficiently executed a full workload of technical services, supporting IBM employees across various departments.
• Expertly utilized reference materials, support centers, and diagnostic aids, complemented by proficient problem determination techniques.
• Conducted equipment diagnostics and efectively diagnosed malfunctions in IBM, Mac, and selected non-IBM equipment.
• Undertook necessary repairs to rectify equipment failures, diligently verified their correct operation, and communicated repair status to the customer.
• Meticulously documented all service issues in a precise and timely manner, ensuring thorough and accurate records.
• Actively participated in the analysis of hardware/software installation, migration, and operational services problems, employing established techniques and tools.
• Proactively challenged the validity of processes and procedures used for service delivery and made valuable recommendations for enhancements.