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تم إلغاء حظر المستخدم بنجاح
محمد عمران, Operations Manager

محمد عمران

Operations Manager·Oceanair Travels

الإمارات العربية المتحدة

بكالوريوس, Administration And Commerce

الخبرة العملية

مجموع سنوات الخبرة: 7 سنوات, 6 أشهر

Operations Manager

نوفمبر 2024 - حتى الآن

Oceanair Travels

دبي، الإمارات العربية المتحدة

نوفمبر 2024 - حتى الآن

• Directed end-to-end daily operations for a travel and events company, achieving a 20%+ improvement in guest satisfaction scores within 6 months.
• Recruited, on boarded, and performance-managed a 100+ member team across multiple operational functions, reducing staff attrition by ~15%.
• Enforced 100% SLA compliance by coordinating with event organizer’s, suppliers, and third-party vendors across the UAE and GCC.
• Implemented HSE, hygiene, and quality audit frameworks in line with UAE regulatory standards — zero compliance violations recorded.
• Managed inventory, equipment, and supply chains, reducing operational downtime by approximately 25%.
• Resolved escalated guest complaints within 24-hour SLA, protecting brand reputation and driving repeat business growth.
• Produced weekly KPI dashboards and operational reports that identified trends, saving an estimated 10% in operational costs.
• Partnered with Sales & Marketing to develop upsell strategies, contributing to a 12% increase in revenue per booking.

مجال الشركة:
وكالات السفر
الدور الوظيفي:
الإدارة

Customer Service Supervisor

يوليو 2022 - أكتوبر 2024

Belhasa Driving Center

دبي، الإمارات العربية المتحدة

يوليو 2022 - أكتوبر 2024

• Manage and lead a team of operations staff, providing guidance, coaching, and support.
• Took ownership of escalated customer issues and followed through to resolution.
• Delivered feedback constructively to enhance staff performance.
• Regularly monitor and analyze KPIs to identify trends and areas for improvement.
• Collaborate with customer service teams to ensure customer satisfaction.
• Ensure that operations comply with legal requirements and industry standards.
• Organized continuous facilities cleaning, minimizing risk and maintaining professional appearance.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Project Coordinator

سبتمبر 2020 - أبريل 2022

Pure Health, Abu Dhabi International Airport

أبو ظبي، الإمارات العربية المتحدة

سبتمبر 2020 - أبريل 2022

• Coordinated project tasks to ensure project delivery within established budgets and timelines.
• Maintained project schedules by managing deadlines and adjusting workflows to suit
• Provide excellent level of service to passengers, airport staff and support the leadership needs
• Control day to day Operations and activities at Business class passenger area.
• Co-ordinate with different departments to ensure the proper work flow
• Motivate and support large teams with time-sensitive demand.

مجال الشركة:
شركات الطيران
الدور الوظيفي:
الهندسة

Customer Service Executive

يوليو 2018 - مايو 2020

Hertz -Dubai

دبي، الإمارات العربية المتحدة

يوليو 2018 - مايو 2020

• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
• Resolved customer billing issues and inconsistencies with professionalism.
• Utilized software like CARPRO and SIEBEL to check technical details and product availability.
• Followed up customer queries to check provided solutions met expectations.
• Maintained up-to-date client records in database systems
• Prepared letters, information sheets and order documentation and distributed to clients.

مجال الشركة:
خدمات الدعم الإداري
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

All India Institute of Trade and Commerce | AIITC

ديسمبر 2010

ديسمبر 2010

بكالوريوس، Administration And Commerce

الهند

Skills

Travel Services
Expert
Travel Services
Expert
Operation Management
Expert
Operation Management
Expert
Customer Care
Expert
Customer Care
Expert
Event Management
Expert
Event Management
Expert
Management
Expert
Management
Expert
Reports
Expert
Reports
Expert
Technical support
Intermediate
Technical support
Intermediate
Management
Expert
Management
Expert
Leadership
Expert
Leadership
Expert
Marketing
Intermediate
Marketing
Intermediate
Ms-Excel
Intermediate
Ms-Excel
Intermediate
Client Relationships
Expert
Client Relationships
Expert
Microsoft Office
Expert
Microsoft Office
Expert
AI Tool
Intermediate
AI Tool
Intermediate
Operation Management
Expert
Operation Management
Expert
Project Management
Expert
Project Management
Expert
Customer Service
Expert
Customer Service
Expert
Customer Dispute Resolution
Expert
Customer Dispute Resolution
Expert
TeamWork
Expert
TeamWork
Expert
Communication Skills
Expert
Communication Skills
Expert
Sales
Expert
Sales
Expert
Strategic Thinking & Analaysis
Expert
Strategic Thinking & Analaysis
Expert
CRM
Expert
CRM
Expert
Admistrative Task
Expert
Admistrative Task
Expert
Operations
Expert
Operations
Expert
Problem Solving & Conflict Resolution
Expert
Problem Solving & Conflict Resolution
Expert

اللغات

الانجليزية

متمرّس

الهندية

متمرّس

الأوردو

متمرّس

التدريب و الشهادات

الشهادات
Problem Solving & Troubleshooting
Linkedin
Jul 2024
عرض الشهادات
Customer Service Leadership
Linkedin
Jul 2024
عرض الشهادات
Google Analytics Certification
Google skillshop
May 2026 - May 2027
عرض الشهادات
Digital Marketing Certification
Hubspot Academy
Apr 2026 - May 2027
عرض الشهادات