Driver/Customer Service
The Torch Hotel
Total years of experience :10 years, 3 Months
Respond to customer inquiries quickly via phone, email, or in-person Provide information on local attractions and restaurants to non-local visitors Greet all customers with a warm, friendly welcome Troubleshoot and fix office equipment, including copy machine and phone system Answer basic questions from customers in a clear, friendly manner
❖ Clean bus before and after each route is complete ❖ Ensure on-time service ❖ Answer incoming calls within three rings in a positive, warm tone ❖ Provide timely information to callers ❖ Ensure passengers arrive on time and safely to all destinations ❖ Plan alternative routes when traffic accidents arise
✓ Greet all passengers with warm, friendly attitude ✓ Cover additional shifts as needed ✓ Work fast-paced morning commutes ✓ Ensure on-time service ✓ Provide excellent customer service to all riders ✓ Upheld a clean driving record with no accidents on the job
courses: S. S. C.