Project Management Expert
Ministry of Administrative Development Social and Labor Affairs
Total years of experience :24 years, 5 Months
Responsible for Mawared software system Business continuity, Change Request Management, maintaining End user Satisfaction KPI’s and Operational support SLA.
Sole ownership of HRISC Portfolio Projects to support the senior management which includes conduct gap analysis, identify gaps, recommend solution, writing business cases, RFP and validating vendor proposal cross monthly invoices.
Exercises overall responsibility for the successful delivery of the portfolio road-map key objectives, which includes changed request Management, vendor management, Mentoring operational & Support activities.
Relationship management with senior business and technical stakeholders in compliance providing steer towards delivery of key business priorities within tight schedules and optimal budget.
Responsible for defining staffing requirements, interviewing, technical staff Selection and
Co-ordinate fulfillment.
Manage landscape product related licenses contract reviews, Co-ordinate vendor negotiation and contract administration.
Manage functional and technical team, hiring and directing on various routine initiatives.
Ensure quality, value and timeliness of all deliverable.
Exercises overall responsibility for the successful delivery of the project to plan, budget and agreed quality and governance standards.
Responsible for end to end delivery of portfolio work-streams which includes ( E-commerce, Mobil Apps development projects, IT solutions & IT sourcing )
Planning and Delivery of business performance -working towards the success of business objectives and following through task focused initiatives.
Responsible for customer satisfaction for the portfolio of accounts managed. This entailed meeting customers frequently to address pain points.
Creating sustainable continuous initiatives and technology awareness plans with major accounts to build and generate business requirement.
Accountable for all Ooredoo contact center IT infrastructure and IT Solutions.
Render on-site application support, organized training sessions for team members to provide end-user support to various the web and non-web applications.
Manages the program-related business planning, evaluate business proposals, Prepare the execution plan and other documents related to the transformation program, technical requirement, project scope, RFI/ RFP and expects to budget.
Accountable for primary day-to-day relationship with key stakeholders on behalf of contact center technical support, owning the engagement of ( 700+ users, 24/7 operations) between business and IT.
Takes ownership for stakeholder management at multiple ( and including senior exec) levels.
Works with the business to shape up a portfolio of activity which will meet the business objectives in line with agreed IT strategies and architectures.
Evaluate and approve system requirements, prepared forecasts and managed budget expenditures.
Acts as gateway between IT and the business, managing the business relationship on behalf of IT including oversight of the standard operating procedures, ensuring resolution of escalated issues.
Catered issues related to contract management, procurement, financial & quantitative analysis and client relationship management. Ensured compliance to SLA and SLM parameters based on operational requirements resulting in improvement of business unit KPI's.
Worked on end to end solution delivery of time critical products & services launches for POSTPAID & PREPAID.
Responsible for design and development of customized business application packages for GSM prepaid customer care & treasury operations and back office sections.
Collaborate with on-site vendor teams in resolving day to day project related issues, configuring system changes for the telecom operator to launch new products & services in the market.
Rendered 4th level support to treasury /finance & prepaid back office functions as SPOC for daily routine tasks and assignments.
Analyst Programmer, Jul 2000 - Apr 2003
At Ooredoo Information Technology- CRM, Mediation & Billing.
Conduct business and system analysis.
Gathering and prioritization of business requirements.
Enlist and prepare project test cases.
Performing User Acceptance Test (UAT) of the developed products and services.
Help in preparing UAT’s scripts and plan for its successful execution.
Plan & manage all vendors for Go-Live activity after
successful completion of UAT
Technical support for Business Applications.
Write the PL/SQL code and develop various reports.
Debug Y2K compliance.