Mohammed Irshad

• Identifying hardware and software solutions.
• Troubleshooting technical issues (Laptop, PC, Printer hardware).
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Talking to customers through a series of actions to resolve a
problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Managing multiple cases at one time.
• Providing support in the form of procedural documentation.
• Providing support remotely to the customers/users, through any
remote application (Remote Control Viewer) or through the
extension/ mobile phones.
• Visiting different locations of the field (KNPC head office, Refinery
MAA, Refinery MAB, Refinery SHU, Refinery SAB) to provide
support (On Call).
• Providing support in software troubleshooting (Oracle, MS Office,
Adobe, KNPC internal applications etc.) and providing support in
the mobile application provided by the company.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Talking to customers through a series of actions to resolve a
problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Managing multiple cases at one time.
• Providing support in the form of procedural documentation.

• Integrate incoming/outgoing information using MS Excel.
• Teamwork skills and Support experience.
• Proactive planning and management.
• Resolving network issues.
• Installing and configuring hardware and software.
• Troubleshooting/problem-solving skills