Consultant - Digital Modernization
IBM
Total years of experience :25 years, 4 Months
Gathered and analyzed business requirements, documented design specifications,
developed solutions, coordinated releases to production environment, and trained
technical staff on post production support.
- Re-engineered interface between IBM Maximo and client's existing CRM solution
and wrote specifications to integrate Maximo with client's implementation of
SalesForce.com. Coordinated with Solutions Architect to design a solution that
maximized leverage of existing modules while aligning with infrastructure
roadmap.
- Trained offshore staff in India using remote tools thereby facilitating SLA
requirement of 98% system availability at reduced operating budget.
- Served as subject matter expert to project team responsible for virtualization of
IBM AIX UNIX and Windows based Citrix servers that delivered the suite of
Maximo applications.
- Maintained and updated UNIX shell scripts and PL/SQL stored procedures that
extracted data from Oracle databases and fed data warehouse.
- Implemented interface that sent work estimates out of Maximo to SAP which
used IBM MQ series and SAP PI middleware components.
- Administered and supported Java based application on AIX UNIX that served as
middleware between Maximo and mobile estimating tool.
- Partnered with DBA to analyze and fine tune SQL queries in order to improve
application performance.
- Provided off hour technical support when offshore staff was not available and
performed ticket resolution using cloud based solution ServiceNow.
- Documented implementation and testing plans, back out procedures and
submitted change requests in BMC Remedy AR system.
- Analyzed database and identified data to extract for divested organizations in the
divestiture of New Hampshire business division.
- Colloborated with Internal Audit on designing controls on user access requisition
and periodic user access review to ensure SOX compliance.
Analyzed requests for enhancements on work management and enterprise asset
management systems supporting Gas, Electric Generation Plant, and Facilities
Management businesses. Provided high level estimates on costs and duration.
Collaborated with business partners and process owners in designing efficient
solutions that provided business value. Mitigated risks, assessed technical feasibility
and coordinated with technical analysts to align solutions with overall corporate IT
strategy.
- Reconciled $ 1.6 million in misappropriated labor charges and presented the
business with various designs to improve their processes to prevent future
occurrence.
- Led a team of developers on a $ 98, 000 project to support transformation
initiative of company's Electric Distribution business to streamline their processes.
Achieved all milestones to customer satisfaction.
- Mentored and trained staff members on database stored procedures and trigger
development.
Delivered application releases and custom enhancements on packaged work
management system in response to Request For Services (RFS). Gathered
requirements, wrote specifications, developed applications, coordinated acceptance
testing and production migrations.
- Provided second level application support to 3000 users on IBM's Maximo work
management system. Environment consisted of four Oracle 8i databases on two
AIX UNIX machines with twelve Citrix Windows 2000 application servers.
- Served as technical lead on project upgrading Maximo version 4.0.3 to 4.1.1.
Identified system requirements, dependencies, produced implementation plan and
coordinated the efforts of QA testers, DBA's, and Unix/ Windows/MQSI
middleware administrators in delivering milestones according to project timeline.
- Prevented thousands of dollars in discrepancies per year by designing interface
from Oracle Supply Chain to Maximo. Developed solution using shell scripts and
database triggers to import updated material items prices and quantities available
on hand in inventory thus facilitating field engineers' ability to produce accurate
work estimates.
Functioned as member of HRIS team that served as liaisons on behalf of Human
Resources to company's IT department.
- Participated in acceptance testing and executed test cases as part of the
corporate wide implementation of SAP for Human Resources (SHARP). Logged
and reported problems to IT implementation team.
Worked with Business Area Analysts for Legal, Corporate Affairs, and Finance
departments in analyzing changing computing requirements and securing the
appropriate software and hardware to support them.
- Implemented Y2K plan by taking inventory of desktop applications on 200+ PCs
and then obtained written statements on either Y2K compliance or recommended
upgrade path from software vendors.
Advanced Diploma program in Cybersecurity
Graduated with GPA of 3.7. Member of the Golden Key National Honor Society. Receipient of the Rappaport and Summerfield Scholarships.