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Mohammed Jamaan  Altowairqi , Customer Service

Mohammed Jamaan Altowairqi

Customer Service·Smart Code

Saudi Arabia

Diploma, technical support

Work experience

Total years of experience: 4 years, 0 months

Customer Service

June 2019 - February 2020

Smart Code

Jeddah, Saudi Arabia

June 2019 - February 2020

• Handled customer inquiries and resolved technical and service
related issues.
• Provided effective solutions to enhance customer satisfaction.
• Followed up on customer requests related to telecom services.

Company industry:
Banking
Job role:
Customer Service and Call Center

Sales Consultant

July 2018 - April 2019

Saudi Investment Bank

Jeddah, Saudi Arabia

July 2018 - April 2019

• Achieved sales targets for banking products.
• Provided financial solutions and banking services to clients.
• Built long-term customer relationships and resolved service issues.
• Handled sales transactions and processed customer requests
accurately.

Company industry:
Banking
Job role:
Sales

Workers Supervisor

December 2016 - May 2018

Nabrus Drilling (Aramco)

Eastern Province, Saudi Arabia

December 2016 - May 2018

• Supervised workers and daily operations according to safety and
quality standards.
• Ensured compliance with workplace safety procedures.
• Coordinated between management and field teams.
• Monitored work quality and ensured timely completion of tasks.

Company industry:
Crude Petroleum & Gas Extraction
Job role:
Administration

كاتب ادارة

January 2016 - August 2017

مجموعة بن لادن السعودية

Jeddah, Saudi Arabia

January 2016 - August 2017

الإشراف على العمال وكتابة تقارير يومية ومراجعة السجلات والبيانات وأوقات الحضور والانصراف للعاملين

Company industry:
Industrial Production
Job role:
Management

Education

الكلية التقنية - المملكة العربية السعودية

September 2016

September 2016

Diploma, technical support

Saudi Arabia

GPA (point): 3.49 out of 5

GPA (point): 3.49 out of 5

العمل على إنشاء معمل حاسب الي داخل الكلية التقنيه بالطائف من حيث الأجهزة والشبكات والدعم الفني

Skills

Fiscal Management
Expert
Fiscal Management
Expert
Artificial Intelligence
Expert
Artificial Intelligence
Expert
Business Administration
Expert
Business Administration
Expert
Marketing
Expert
Marketing
Expert
Computer Science
Expert
Computer Science
Expert
COMPUTATIONAL INTELLIGENCE
Intermediate
COMPUTATIONAL INTELLIGENCE
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA SCIENCE
Intermediate
DATA SCIENCE
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
WORD PROCESSING
Intermediate
WORD PROCESSING
Intermediate
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
WORD PROCESSING
Expert
WORD PROCESSING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
ENTREPRENEURSHIP
Expert
ENTREPRENEURSHIP
Expert
DATA SCIENCE
Expert
DATA SCIENCE
Expert
COMPUTATIONAL INTELLIGENCE
Expert
COMPUTATIONAL INTELLIGENCE
Expert
ARTIFICIAL INTELLIGENCE
Expert
ARTIFICIAL INTELLIGENCE
Expert
RESOURCE MANAGEMENT
Expert
RESOURCE MANAGEMENT
Expert
FINANCIAL MANAGEMENT
Expert
FINANCIAL MANAGEMENT
Expert
INSURANCE POLICIES
Expert
INSURANCE POLICIES
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SALES
Intermediate
SALES
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Certifications
Basic Maintenance Courses.
PowerPoint Presentation Skills.
Social Insurance Systems & Executive Regulations.
Data Science and Artificial Intelligence Essentials.
CCNA – Routing and Switching Fundamentals.
Entrepreneurship Course
Customer Service Skills Course.
Basic Maintenance Courses.
PowerPoint Presentation Skills.
Marketing Course.
Social Insurance Systems & Executive Regulations.
Management Fundamentals.
Cybersecurity Fundamentals.
Artificial Intelligence in Human Resources Management.
Data Science and Artificial Intelligence Essentials.
CCNA – Routing and Switching Fundamentals.
Entrepreneurship Course
Customer Service Skills Course.
window air conditioner maintenance
Course on Management Fundamentals
Course on Marketing
Social Insurance Systems and Executive Regulations
Financial Management
the Use of Artificial Intelligence in Human Resources Management
Power Point Presentations
the Importance of Data Science and Artificial Intelligence
CCNA Course on Routing and Switching Fundamentals
Entrepreneurship Course within Cisco Networking Academies
Customer Service Skills Course
Computer Certification Course (Feeding Data and Word Processing)

Training
دورة أنظمة التأمينات الاجتماعية واللوائح التنفيذية
هدف
Jul 2025
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دورة التسويق
هدف
Jul 2025
Show credentials
دورة الإدارة المالية
هدف
Jul 2025
Show credentials
دورة أساسيات الإدارة
هدف
Jul 2025
Show credentials
دورة كهرباء إنشائية
المؤسسة العامة للتدريب التقني والمهني
Aug 2023
Show credentials
دورة الأمن السيبراني
هدف
Jul 2025
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Hobbies

  • التصوير استخدام الحاسب الالي والأجهزة الإلكترونية ايضاً التخطيط إلى مشاريع ناجحة في المستقبل