محمد عبد الجبار ابراهيم الحكيم

• Overall Planning, developing, management and implementing commercial strategies based on company goals and objectives with the main goal to support and accelerate growth.
• Preparation of annual budget including not limited to resources, profits, expansion,
• Perform market research and analyze threats and opportunities
• Implement new customer acquisition strategies
• Collaborate with, coordinate and train diverse teams such as marketing, sales, and customer service
• Establish and manage long-term relationship with stakeholders
• Track, measure and analyze commercial metrics using KPIS
• Manage and track expenditures, financial goals, and budgets
• Design, develop and deploy market leading value propositions and end-to-end merchants and agents experience.
• Develop and deliver clear concise communication of complex issues to employees and executives.
• Promote and present to merchants, retailers and other entities in Iraq the POS payment services to acquire new
business partners. and any program that can be facilitated with the use of a card, POS and back-end
infrastructure
• Being on top of market requirements and changes in the Iraqi market to reflect such on the services
• Leverage prospect and contract new merchants and partners by presenting the appropriate payment solution for
the business.
• Generate, maintain, and increase business opportunities with existing merchants
• Overall management, leadership and mentoring of staff in overall sales, technical.
• Overall management of customer care staff, setting KPI,
• implementation regular satisfaction survey to ensure services and support is on spot.
• Development of Digital Products plan, services and align with relevant departments for the product launch into
the market with set targets.
• Overall management of Agents Expansion and Network to ensure compliance with regulatory, meeting sales
targets and solving issues related to merchants, agents and any other customers, where applicable

• Oversee sales And Marketing Activities for Retail Unit
• recruiting, training, supervising and appraising staff
• managing budgets
• maintaining statistical and financial records
• dealing with customer queries and complaints
• overseeing pricing and stock control
• maximizing profitability and setting/meeting sales targets, including motivating staff to do so
• ensuring compliance with health and safety legislation
• preparing promotional materials and displays
• Liaising with Head Office
• Supervise cash and payment organizations in accordance with company procedures and policies
• Prepare retail sales forecast figures
• Prepare retail unit KPIs
• Plan and implement stores merchandising layout and customer traffic flow
• Manage cost and overheads and all factors Affecting profitable performance
• Achieve monthly/Quarterly/annual targets
• Secure quality service by enforcing quality and customer service standards
• Control stock movement activities in/out/transfer/sales
• Monitor local competitors through certain mechanism

• Liaising with Head Office Commercial and Planning staff to identify, review and recommend changes to tariffs/revenue reports and recommend and implement changes to existing plans and operating budgets as per station requirements
• Ensuring SGA participation in sales campaigns and public events, collecting sales leads for dissemination to concerned departments and stations
• Ensuring that product and promotional plans are understood and implemented to give greatest impact in the market
• Distributing assignments, areas of responsibility and allocation of sales targets to Sales Executives
• Responsible for the strategy to activate and develop local agents and provide the necessary direction to local
stations
• Recommend offline markets that have potential to eventually come online
• Accountable for strategic direction of SGA corporate/trade /leisure sales at station and defining optimal way to
increase sales by recommendations for routes, timings, aircraft type and other product development
• Responsible for achieving annual sales targets within operating budgets with focus on increasing revenues.
• Develop local markets to achieve strong consistent sales and relationships with relevant authorities to facilitate
its transformation into an online operation
• Formulates and implements station sales strategy, including local corporate dealing policy, to maximize short-
and long-term revenue opportunities, reduce cost of sale and generate channel shift where appropriate
• Responsible for the production of short/ medium-term local channel plan including revenue targets as a part of
the integrated sales strategy for offline territories
• Continuously monitor the performance and activity of key competitors within the assigned markets
• Implement offline sales plans for the region and assist to implement marketing plans within the approved
budget
• Ensure quick action to market and improved process to accomplish the same by analysis of reports, evaluation
of new agreements and expediting approvals from various internal departments
• Ensure presence of offline markets and connectivity possibilities on digital platforms
• Ensure that the budget the stations provide are accurate and on time
• Perform other department duties related to the position as directed
• Directing and controlling all marketing and selling activities of the district and penetrate the local market to
secure new sources of revenue

 Carry out the mission, vision and objectives of the organization
 Developing and implementing strategies aiming to promote the organization’s mission
 Creating complete business plans for the attainment of goals and objectives set by the board of directors
 Building an effective team of leaders by providing guidance and coaching to subordinate managers
 Establishing budgets
 Managing contracts and negotiations
 analyzing data to make the best business decisions
 Ensure adherence of the organization’s daily activities and long-term plans to established policies and legal guidelines
 Establish and maintain relations of trust with shareholders, partners and external authorities
 Act as the public speaker and public relations representative of the company in ways that strengthen its profile
 Review reports by subordinate managers to acquire understanding of the organization’s financial and non-financial position
 formulate remedial actions for any identified issues and conduct crisis management when necessary
 Create a culture of transparency and communication throughout the organization
 Supervise all public relations activities
 Developing a media relations strategy, seeking high-level placements in print, broadcast and online media
 Direct social media team to engage audiences across traditional and new media

Act Country Manager Jordan
Duties
* Generating sales leads and managing customer relationships.
* Develop, expand and implement strategies and relationships with Sales Force (Representatives or
other) to maintain or expand sales within territory and meet sales objectives
* Assisting with campaign building
* Prioritize quotes with highest possible hit rate and margin.
* Perform Designs, cost estimation or proposals as to comply with client’s requests and according to
company Guidelines.
* Fill out and track pipeline and development of quotes and trends
* Negotiate lead times and terms and conditions for quotes.
* Receive purchase orders and contracts from clients and representatives.
* Monitor that delivery to client is met and monitor overall satisfaction with product
* Provide feedback to marketing and product teams for future product enhancements; share ideas
and customer needs throughout all phases of product life
* Monitor competition by gathering marketplace information, trends, assessing presence, product
offerings, merchandising techniques, etc.
* Maintain technical knowledge by learning about products and trends, reading industry publications,
attending workshops, establishing personal networks.
* Prepare a plan for each Sales Representative or key account, and identify how short and long term
goals ( or needs ) may be achieved
* Maintain strong desire to succeed and to accept accountability for delivering territory sales goals.
* Exhibit a well-developed understanding of solution selling; effectively differentiating value, through
insightful, creative and assertive thinking.
* Other related duties as assigned.
* Ensure Sales Force operates competently and are selling IF products & services to their best ability
* Negotiate and close sales to achieve maximum possible gain for IF ($, market, etc.)
* Coordinate sales efforts with other departments
* Organize and distribute marketing, product and training material
* Ensure an upbeat, positive attitude towards products and staff and the role outlined
* Contribute to the quarterly and annual business forecast by providing territory coverage plans,
account trends and outlining future customer/ market expectations

 Generating sales leads and managing customer relationships.
 Logging and progressing all new leads / potential sales enquiries.
 Assisting with campaign building, press releasing & promotional distribution.
 Making sales (Visits/calls) and handling enquiries from potential customers.
 Competitors and market analyses
 Performance tracking, measurement, evaluation and reporting on all activity.
 Company representation at relevant conferences and exhibitions.
 Supervising (Revenue/passenger/average fare) target achieve
 Supervising achieving target on(Sales channels/distribution channels) Levels
 Supervising achieving target on OD level
 Liaising with strategic partners.
 Targeting offline markets.
 Accounts management and developing Plans
 Market segmentation
 Portfolio management
 Strategic and tactical fares plans(annual/seasonal)
 Supervising Market share Growth plan
 Pricing.
 Data Base creating.
 Fare comparison.
 Fare analysis.
 Corporates handling.
 Groups handling.
 Managing GDS file all Iraq agents.
 Handle Distribution channels (cost reduce/wastages recovery/developing plan).
 Supervise frequent flyer program (Skywards).
 BGW (Sales/counter) Team supervisor.

 Issue/reissue/refund/void tickets
 Airport check in counter agent
 Account management
 Frequent flyer program (miles and more) management
 Pricing
 Data Base
 Fare comparison
 Fare analysis
 Corporates handling
 Groups handling
 Incentive schemes
 Sales planning

I was self-employed in this company that I have established

Managing company administrational
* Finance and procurement
* Follow up governmental issues

Office management /booking and reservation
Duties
* Travel and tourism Programs from Syria to baghdad and Beirut and vice versa
* Manager assistance