Associate Team Lead
ATMECS Technologies Pvt. Ltd
Total years of experience :13 years, 5 Months
•Excelled at leading end-to-end IT operations of over 5000 devices, 8000 users, 400 servers & 100 sites; rendered on-call support & remote troubleshoot for critical incidents of severity 1 & 2
•Enterprising leader with record of contributions that conceptualized, executed & streamlined ITIL strategies, increased business growth, delivered solutions to customers & enhanced internal controls
•Exhibited excellence in end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management
•Spearheaded network projects for over 1000 hosts/users and managed budget & partners/vendors
•Insightful experience in technical activities including scoping, planning, risk management, finalization of technical / functional specifications, resource administration and quality management
•Exposure of resolving issues of clients across Brazil, Argentina, France, Chile, Japan, England and USA
Key Result Areas: (confirm)
•Directed a team of 15 Analysts (End-users, Hosting, Network & Telecom) to manage IT services & devices for users over 100 sites PAN India
•Managed services & contracts with partners/vendors like Dell, Microsoft and ISP/Telecom Providers
•Devised reports in global meetings on changes, incidents and root cause analysis
•Supervised DC to DC networks, global MPLS links and WAN related issues as well as internet links & VPN tunnels
•Engaged in global, DC and local sites maintenance & business continuity testing; managed riverbed devices for bandwidth optimization
•Worked on F5-BIG IP products LTM creation of VIP & pool members
•Troubleshot Firewalls and F5; configured policies in Firewalls, F5, VPN, and Network Security Tools
•Developed & modified IPS, SIEM, Anti-APT and Firewall Rules as per security use cases
•Performed configuration & troubleshooting of static, EIGRP, BGP, OSPF and QOS Routing Protocols
•Formulated & implemented changes as per ITIL Standards for network & security devices Firewall Configuration, HA, VDOM Feature Enabled, Forti Analyzer Configuration and Cisco IPS Configuration like Software, Cisco Nexus with VDC, VPC & IOS Updation
•Prioritized projects / initiatives based on business impact and resource availability
•Planned & built IT Infrastructure at enterprise scale involving selection of appropriate technology & products, vendors negotiation, finalisation of SLAs, outsourcing of tasks and ensuring timely completion of projects
•Defined the strategies, information architecture and other technology directions for implementation and operations of client services, product support, quality assurance and training
•Evolved strategies and execution roadmaps (for strict budget controls, IT infrastructure, security, crisis / disaster & business continuity plans, asset management)
•Prepared & implemented IT strategies & business plans in line with company’s business plans; created & implemented policies and procedures for all IT platforms
•Headed complete portfolio of projects including budgeting, planning, vendor selection and execution of programs
•Administered planning, selection, purchase, development (customization), & implementation of new information systems & business applications for the organization that support the business objectives
•Led, mentored & monitored the performance of team members to ensure efficiency in process operations
•Provided 24*7 support, fixed incidents and delivered resolution
•Facilitated service uptime and managed incidents/change in accordance with the process
•Analysed user requirements to identify trends and resolve performance issues; prepared proposals, delivered business presentations to clients and controlled resource planning, effort estimation & risk management
•Responsible for making sure that all SOC audits were completed and submitted on time each quarter.
•Assisted in developing the specific data for SOC audits in payroll and human resources.
•Worked closely with all departmental managers to gather accurate and helpful information
•Assisted in developing SOC auditing criteria for expense and payroll accounting.
•Assisted in creating final SOC reports for all departments that were submitted to management once each quarter.
•Assisted in presenting certain parts of SOC audits directly to management.
•Responsible for making sure that all SOC audits were submitted by their quarterly deadlines.
•Worked with departmental managers to gather information that would be helpful to a comprehensive audit.
•Assisted in gathering information for human resources and payroll audits.
Highlights:
•Contributed in obtaining ISO9001 certification for Kony IT Services Pvt. Ltd. through implementation of business rules
•Conferred with Best Team Award in
Lifecycle (LATAM Switches - Firmware Upgrades) LAN Optimization
•Implemented WLAN Controllers Cisco 5580 and Ruckus 3000 Series along with Access Points
•Implemented, configured & troubleshot:
•Cisco ASA 5580, Fortigate 300B & 600C, Forti Analyze, Cyberroam, Palo Alto Firewalls and Checkpoint 4800
•Proxy Servers such as Blue Coat and Iron Port
•Site-site Tunnels for multi-sites using IPSec & GRE Tunnels
•Nexus 9k, Nexus 5K, Nexus 2K FEX, Catalyst 3560, 3750, 3850, 6513 & 4510, HP and Dell Switches
•F5 Load Balancer, created certificate & Irule and redirected URLs, self & floating IPs & VLAN
•Configured WAN redundancy through IPSLA and LAN redundancy through HSRP
•Routed internet traffic though internet and local traffic through MPLS; MPLS configuration with VRF routing by BGP
•Configured & prevented LAN loops like stromcontrol, root guard and BPDU guard
•Resolved BGP routing issue through data centre’s CDC, IDC & RDC
•Assisted in developing SOC auditing criteria for expense and payroll accounting
courses: Hardware Networking
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