Sales Engineer
Power Solution Industries
Total years of experience :17 years, 11 Months
Responsible for Sales & Marketing. Negotiating and finalising orders. Meet EPC contractors, subcontractors, Engineers, provide technical submittals, secure approvals, follow-up quotations, after sales support, collections etc..
Responsible for Administration, Sales & Marketing. Maintain all invoices, delivery notes and documents. Prepare & maintain weekly & daily report. Update Stock list & approved PO’s, handle complaints, co-ordinate with accounts for related issues. Showroom Sales, meeting new customers and providing them quotations with site visits if required etc...
Was providing Tech Support to US Customers with Technical issues on their Dell Laptops or Dell desktops.
Data Analysis for Medical Insurance bills called Breg Incorporated (USA Brace Manufacturer). I process claims billed from Breg to the insurance company or from the patient as per insurance policy and procedures. Handle denials from insurance and post the payment to the claimant’s account, if we receive payment from insurance. Our main role is to reduce denials and get the claim paid from the insurance. I call the claimants onshore to let them know about the bill or their responsibility of payment decided by insurance. Reconciliation, accounts payable & receivables, reading debit notes and MIS reports.
Additional Responsibilities:
Analyzing and processing transactions
Checking errors and correcting them
Preparing daily team report
Analyzing the quality audit data and Designing Action Plan in the form of CAPA (Corrective Action Preventive Action)
Feedback & brainstorming session with team on errors occurred with the QA
Tracking improvement of the team as per Action Plan
Initiating Calibration sessions and client calls with the Management
Receiving all the new updates from the calibration sessions and circulation the updates to the team
Preparing the review deck for the weekly and monthly quality review with the business heads
Responsible for Customer service queries UK Process (RAC Breakdown Services), queries relating to refunds, complaints, Emails, Agent Letters & Commendations. Also working internally for the same department for any IT issues related to Installing, Configuring & Troubleshooting windows XP, Citrix applications, Siebel 8.0, MS Office and Lotus Notes.
Additional responsibility
Updating production tracker and reporting to Process Head
Creating Reports as CMS Associate (Central Monitoring System)
Preparing daily team reports in MS Excel
Creating Presentations in MS Power Point
Specialties
Presentation Preparation
Communication skills
Time management
Co operation
Hospitality
Leadership
Also Pursuing MBA from SMU - Sikkim Manipal University.
After P.U.C Examination I have done my Diploma in Office Application which includes Windows XP, M.S Excel, M.S Word, M.S Powerpoint, M.S Access, M.S Outlook and Internet Applications. Scored A+ and with a percentage of 98%.