Zineb EL MOUSAIDI

• Develop new business and long-term account opportunities, coordinate and implement
opportunities.

• Identify new business opportunities and potential clients through networking, referrals,
and market research.
• Promote products and services, represent the company at networking events and
conferences, travel to events and meetings with key clients, conduct online research via
social media platforms to discover leads and new target markets, and help plan and
oversee marketing and advertising initiatives.
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the
• Suggesting upgrades or added products and services that may be of interest to clients.
prices.
• Maintain accurate records of sales, client information, and leads using CRM systems.
coordination, and customer service quality.
• Act as second-in-command to the Showroom Manager when required.
• Managing schedules, attendance, daily operational reports
• Preparing sales reports, invoices, quotations, and purchase orders accurately
• Maintaining organized filing systems for contracts, client records, and supplier documents
• Coordinating meetings, appointments, and communication between departments
• Monitoring stock levels and coordinating replenishment with warehouse and suppliers
• Handling administrative correspondence including emails, calls, and customer follow-ups
marketing department.
• Crafting business proposals and negotiation with clients to secure the most attractive
Assist the showroom manager in daily operations, including sales supervision, staff showroom staff and

• Build business by identifying and selling prospects; maintaining relationships with
clients especially in Sanitary ware, Ceramics and related product industries
• Develop and maintain strong relationships with contractors, builders, architects, and
retail clients.
• Identify customer needs and provide appropriate building material solutions.
• Helps customers make selections by building customer confidence;
offering suggestions and opinions.
• Creating and updating customer profile records in system for future purchase and
follow up.
• Sell products by establishing contact and developing relationships with
prospects; recommending solutions.
• Maintain relationships with clients by providing support, information, and
guidance; researching and recommending new opportunities; recommending profit
and service improvements.
• Identifies product improvements or new products by remaining current on
industry trends, market activities, and competitors.
• Good Track record of handling high volume business is essential.

• Promote and sell building materials products, tiles, slabs, mosaic, outdoor tile
and sanitary ware.
• Prepare and deliver sales presentations, proposals, and quotations to clients.
• Negotiate pricing, contracts, and terms of sales with clients, and ensure close
deals.
• Coordinate with the warehouse, logistics, and procurement teams to ensure
timely delivery of materials.
• Present sales revenue and expenses reports and realistic forecasts to the
management team.
• Achieve growth and sales targets successfully.
• Collaborate with internal teams to enhance customer service and operational
efficiency.

• Greeting guests warmly and professionally as they arrive, creating a welcoming
first impression.
• Answer phone calls and manage reservations and walk-ins using the restaurants
booking system
• Maintain an organized reservation and seating chart.
• Communicate with servers and management to ensure smooth table turnover.
• Inform kitchen and bar staff of large parties or special requests.
• Provide excellent customer service and positive feedback to customers.

• Manage guest check-in and check-out efficiently using the hotels property management
system (PMS).
• Verify reservations, room assignments, and payment methods accurately.
• Issue room keys, explain hotel facilities, and provide information on services and amenities.
• Process billing and handle cash or card transactions securely and accurately.
• Informing customers about payment methods and verifying their credit card data.
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully- furnished to
accommodate guests needs
• Confirm group reservations and arrange personalized services for VIP customers and event
attendees, like wedding guests
• Upsell additional facilities and services, when appropriate

• Maintain clear communication with all hotel departments to ensure smooth operations.
• Handle guest inquiries, requests, and complaints promptly
• Anticipate guest needs and personalize service to enhance the overall guest experience.
• Record guest feedback, special requests, and incidents in the system for follow-up.
• Assist in promoting hotel services, packages, and loyalty programs
• Support the concierge and reservations teams when needed.
• Maintain a professional appearance and follow hotel grooming standards.
• Adherent to hotel policies, safety, and security procedures always.
• Demonstrate excellent communication, problem-solving, and interpersonal skills.