Total Years of Experience: 23 Years, 11 Months
January 2011
To Present
Call Center Operations Manager
at Mena Business Services
Location :
Saudi Arabia - Eastern Province
Call Center - Operations Manager who is handling the responsibilities of managing Saudi Aramco outsource Contact Center - IT Help Desk (Day to day) operations.
June 2010
To December 2010
Help Desk Institute Site Certification Consultant
at MENA Business Services (MBS)
Location :
Other
July 2007
To September 2009
Training and Customer Service Manager
at RMZ Business Services
Location :
Other
- responsible of all Training related process: the annual training schedule development, develop and implement the training strategy, Develop and review Training packages to meet company requirement.
During this period I managed medium to large sized projects related with training delivery to different multi-national and national organizations. Most of the training assignments involved heavily the customer support and service management.
During this period I managed medium to large sized projects related with training delivery to different multi-national and national organizations. Most of the training assignments involved heavily the customer support and service management.
March 2003
To August 2007
Training and Quality Monitoring Group Leader
at RMZ
Location :
Saudi Arabia - Khobar
Handling Various Projects at Saudi Aramco:
- Training and Quality Monitoring Project
- Quality Assurance and Training Project
- Internal Process Audit and Control Project
- Strategic Development
- Training and Quality Monitoring Project
- Quality Assurance and Training Project
- Internal Process Audit and Control Project
- Strategic Development
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