CUSTOMER SERVICE AGENT
Saudi Ground Service (SGS)
Total years of experience :2 years, 1 Months
صفحة 1
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•Collaborated well with other customer agents to deliver consistent service across various platforms.
•Represented brand to domestic and international guests with exemplary presentation skills.
•Completed bookings and reservation amendments using hospitality property management software.
•Acted as first point of contact for customers to resolve potential issues with reservations.
•Upsold guest experiences to maximise average booking value.
•Communicated reservation confirmations to guests via post and email.
•Delivered consistently excellent customer service to guarantee positive company experiences.
•Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
•Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
•Offered prompt solutions to maintain customer satisfaction.
•Troubleshot glitches and provided techniques to smooth workflow for customers.