محمد خصاونة

-Prepare, maintain and execute test plans, cases and scripts to be used against software platforms based on an analysis of user requirements, user stories, use cases and other technical design speci cation.-Assist on the preparation of a detailed test plan based on the overall Quality Assurance Strategy.-Perform software system tests as required to deliver high quality products (e.g. load testing, sanity, functional, regression, integration, etc.).-Document results of tests performed during the testing phase of the project.-Prepare test reports and documentation on the status of the testing activities to the project team and other relevant stakeholders when necessary.-Monitor and track software defect resolution efforts in a timely manner.-Attempt to reproduce user issues documenting steps needed for testing purposes.-Log and track defects using project-de ned defect tracking tools.-Supports the identi cation of improvements to increase effectiveness and ef ciency of the testing and support processes.-Supports the identi cation of creative solutions to complex testing issues and software support.-Provide tier-1 level support to resolve information management issues liaising with the helpdesk team and/or escalating to the proper support tier for resolution when needed.-Participate in project team meetings.-Perform any other related duties as may be assigned by the supervisor.

• Perform remote troubleshooting
through diagnostic techniques and
pertinent questions.
• Diagnosing and solving hardware or
software faults.
• Replacing or repairing the necessary
parts.
• Installation & configuration of a
company’s computer hardware operating
systems and applications.
• Maintenance and monitoring of
computer networks, internet and systems.
• Setting up accounts (emails, active
directory) for new users.
• Ensure digital databases, archives,
devices are protected from security
breaches and data losses.
• Ensure data backups for users are being
completed, all software’s are up to date
and provide the necessary training on the
use of these back-up solutions.
• Analyzing, monitoring, and correlating
security event information from logs,
endpoints, networks, and cloud
environments, across multiple systems,
applications, and users to detect and
mitigate external and internal threats.
• Testing and evaluating new
technologies.
• Get technical equipment offers from
different suppliers upon request
• Ensure security of data, network access,
and backup systems."

• Create and enforce policies for effective data
management, formulate techniques for quality
data collection to ensure adequacy, accuracy and
legitimacy of data.
• Devise and implement efficient and secure
procedures for data handling and analysis with
attention to all technical aspects.
• Establish rules and procedures for data sharing
with upper management, external donors.
• Support others in the daily use of data systems
and ensure adherence to legal and organization
standards.
• Assist with reports and data extraction.
• Monitor and analyze information and data
systems and evaluate their performance to
discover ways of enhancing them (new
technologies, upgrades etc.).
• Ensure digital databases and archives are
protected from security breaches and data losses.
• Troubleshoot data-related problems and
authorize maintenance or modifications.

• Work with end-users or IT colleagues (or Service
Desk) on assisting in resolving Level 1 & 2 issues.
• Support in resolving or escalate Level 3 issues to
appropriate internal resource (IT Manager, regional
IT team) as necessary.
• Provide Microsoft Windows & Office applications
support.
• Diagnose hardware and software faults by
questioning clients patiently about a problem and
explaining the procedures to them.
• Ensure data backups for individual users are
being completed and provide the necessary
training on the use of these back-up solutions.
• Work towards a successful resolution of the
problem’s clients present.
• Perform preventative maintenance on all IRC
computers and network resources.
• Support in installing and tracking of internet
connections at all IT facilities including expat
houses &field locations.
• Maintain and update tracking sheet for payments
of internet subscription for all locations.
• Facilitate payment process for internet
subscriptions.
• Facilitate and assist in procurement process for
IT equipment, software etc. when needed.
• Assist in implementing local IT Policy for IRC
Jordan in coordination with IT Officer and Regional
IT support team Any other IT or non- IT
administrative tasks assigned by the supervisor,
DDO or Regional IT team to accomplish the overall
organizational goals and assist with global IRC IT
Projects.
• Responsible on IT inventory and its availability by
making the circle counts.
• Assist in Installation & Configuration and
management of:
Servers, Windows server 2008 operating system,
Domain and essential network services.
Desktop/laptop hardware and software, and
peripherals.
Using IRC standard Windows 10 operating system
image.
Local Area Network, wireless network, peer-topeer or client server architecture, as appropriate.
• Assist the IT Manager in Asset Management &
Network Documentation
Perform annual IT Audit for Jordan CP as directed
by Regional/Global IT.
Create and maintain IRC computer
software/hardware inventory ensuring accuracy.
Maintain an updated IT Asset Registry, including
software & licenses.
Create and maintain network documentation to
include but not limited to IP address, system
access, email creation system, upgrades and
changes to original network, etc.

• Implements, installs, configures, monitors,
troubleshoots, and evaluates existing and new
Microsoft Windows server operating systems.
• Responsible for integration of user workstations,
including MAC workstations, with Microsoft
Windows server operating systems and Active
Directory.
• Regularly confers with database programmers,
analysts, other systems administrators, and users
regarding current and prospective system changes
and future needs.
• Provides support to site-managed technical staff
regarding system administration and usage.
• Directs efforts of technicians who are involved in
diagnosing and correcting system related failures
and performing system management activities;
determines logical solutions to complex system
administration and application problems.
• Models nondiscriminatory practices in all
activities.

BUSINESS INFORMATION SYSTEMS.
The University Of Jordan, Amman.