أحمد جابر

• IT Technical Support and Help Desk: Resolving issues and following up on all support tickets.
• Network Infrastructure Engineer.
• Configuring work environments, offices, and areas in terms of networking and cabling.
• Preparing all types of laptops, including OS installation and image deployment.
• Managing and following up on the inventory system; organizing the IT store.
• Supporting all company systems.
• Working in critical fields including Microsoft 365, Microsoft Azure, and Trend Micro.

• IT Technical Support Officer
• ERS (Electronic Referral System) System Admin and Trainee.
• Work with Hospitals, Clinic and Camps.
• Dealing with volunteers, patients and refugees.
• System Administrator for all company systems.
• Server Administrator, Control and maintenance.
• Network Systems: TCP/IP, LAN, WAN, Ethernet, and Wireless Protocols, Firewall.
• Network administrator: maintains network infrastructure such as switches and routers, and diagnoses problems with these or with the behavior of network-attached computers.
• Work on Windows Server 2019, Installing, monitoring and updating the main servers (win servers 2019, Active directory (DNS)), provide support for either microcomputer or mainframe computer environment.
• Technical support for Computers, Printers, scanners and faxes.
• Testing and evaluating new technology.
• Conducting general safety checks on Servers and Computer equipment.

• IT Technical Support Officer
• ERS (Electronic Referral System) System Admin and Trainee.
• Work with Hospitals, Clinic and Camps.
• Dealing with volunteers, patients and refugees.
• System Administrator for all company systems.
• Server Administrator, Control and maintenance.
• Network Systems: TCP/IP, LAN, WAN, Ethernet, and Wireless Protocols, Firewall.
• Network administrator maintains network infrastructure such as switches and routers, and diagnoses problems
with these or with the behavior of network-attached computers.
• Work on Windows Server 2019, Installing, monitoring and updating the main servers (win servers 2019, Active
directory (DNS)), provide support for either microcomputer or mainframe computer environment.
• Technical support for Computers, Printers, scanners and faxes.
• Testing and evaluating new technology.
• Conducting general safety checks on Servers and Computer equipment.

- Server and System Administrator.
- Use windows server 2008/2012 and install operation system.
- Installing, monitoring and updating the main servers (win servers 2008, win servers 2012, exchange severs 2010, ISA server, SQL Server2008/2012, Active directory), provide support for either microcomputer or mainframe computer environment.
- User profiles and gives them the permission to shared files on file server.

• IT Head Officer.
• Server and System Administrator.
• Control and maintain company servers.
• Administrator of Microsoft Office 365 for email management.
• Network systems expertise: TCP/IP, LAN, WAN, Ethernet, Wireless Protocols, and Firewall.
• Network administrator responsible for maintaining network infrastructure such as switches and routers,
diagnosing network or connected device issues.
• Monitoring and maintaining computer systems and networks.
• Prioritizing and managing multiple open cases simultaneously.
• Using Windows Server 2008/2012 and installing operating systems.
• Installing, monitoring, and updating main servers (Windows Server 2008/2012, Exchange Server 2010, ISA
Server, SQL Server 2008 & 2012, Active Directory including DNS), providing support for microcomputer and
mainframe environments.
• Setting up new user accounts and profiles; managing password issues.
• Managing user profiles and permissions for shared files on the file server.
• Providing technical support for computers, printers, scanners, and fax machines.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on computer equipment.
• Storage (SAN) Administrator: creating provisions, adding or removing storage on/from computer systems.

- Installing and configuring operating system.
- Troubleshooting problem, computer, and network maintenance.
- Help disk.
- Microsoft office (very good in outlook for Email).
- Providing solutions for computer hardware and software.

• Installing and configuring computer hardware, operating systems, and applications.
• Troubleshooting system and network issues; diagnosing and resolving hardware or software faults.
• Operating CCTV systems.
• Managing access control systems (fingerprint-based).
• Providing help desk support.
• Replacing hardware parts as needed.
• Conducting electrical safety checks on computer equipment.
• Proficient in Microsoft Office, especially Outlook for email management.
• Providing solutions for computer hardware and software problems.

Web developer using Joomla 2.5 & php
Design & Testing

Outsourcing, Monitoring network & Maintenance

• Introduction to GSM networks and Technologies.
• Introduction to the Core Network elements.
• Introduction to the service flow in a GSM network (MOC, MTC, SMS-MO, SMS-MT, Postpaid
roaming, prepaid roaming, call forward, Call barring… etc.).
• Introduction to subscribers profile and services management on both HLR and IN.
• Collecting and analyzing daily stats for NSS.
• Introduction to the VAS engineering department.

Ensure quality in some web application and processing errors

• Testing and QA for Website.