Bayt.com
Mohammed A Khawajah, Customer Service Projects Manager

Mohammed A Khawajah

Customer Service Projects Manager

smartlink

Lieu
Arabie Saoudite - Jeddah
Éducation
Baccalauréat, business administration Marketing management
Expérience
16 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :16 years, 11 Mois

Customer Service Projects Manager à smartlink
  • Arabie Saoudite - Jeddah
  • Je travaille ici depuis avril 2013

Our company is call center out source solutions providing the best arrangement with our clients and high performance in international KPIs
my job roll in SmartLink that manage all jeddah branch projects (NWC, ALJ, Bupa ...)

Operating System Analyst à National Water Co.
  • Arabie Saoudite - Jeddah
  • septembre 2012 à avril 2013

Administrating all the call center applications (E service - AVAYA PBX - CMS - Compass …)
- Manage all the NWC Exts
- Manage the Telephone lines (E1, Fiber )
- Project Manager for Customer Complaine Manegment SYS
- Project Manager for Tanker Request Application

Call Center Section Head à National Water Co.
  • Arabie Saoudite - Jeddah
  • août 2008 à septembre 2012

Work as call center manager for more than 120 agent 20 supervisors coordination with all the company sections to provide the best call center experience with our customers
also we win with Insight company in Dubai (The Best Call Center In Middle East) in wind back customer program in 2010 & (The best call center Quality insurance program in Middle East) 2011 Dubai

Call Center Supervisor à frontliners
  • Arabie Saoudite - Jeddah
  • juin 2007 à octobre 2008

Supervision for many campaigns (Alkhiala Air Line, Air Arabia, Internet Nesma, Portfolio Agency, Alhaddad, Aljumaih Automotive …etc)
Made a report for each campaign and send it to the clients

Éducation

Baccalauréat, business administration Marketing management
  • à Belford University
  • juillet 2010
Etudes secondaires ou équivalent,
  • à King Saud High school
  • mars 2005

Specialties & Skills

Business Management
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Customer Service
+Endorse 0
Project Management
+Endorse 0
Team Management
+Endorse 0
Call Center Development
+Endorse 0
Computer Skills
+Endorse 0
Team Building
+Endorse 0
Planning/ Organizing + Time Management
+Endorse 0
Communication and Interpersonal
+Endorse 0
Computer Proficiency: MS office Applications
+Endorse 0
Problem solving and Decision Making
+Endorse 0

Langues

Anglais
Expert

Formation et Diplômes

Steering Your Call Centre In The Right Direction For Supervisors (Formation)
Institut de formation:
Insight
Date de la formation:
December 2008
Costumer Service International Standards (Formation)
Institut de formation:
Insight, Jeddah
Date de la formation:
February 2009
Coach The Coach (Formation)
Institut de formation:
Insight
Date de la formation:
June 2009
Management Curriculum Program (Formation)
Institut de formation:
Cegos Jeddah
Date de la formation:
January 2009
Industry Success (Formation)
Institut de formation:
Be happy Centre
Date de la formation:
February 2005
Priority management (Formation)
Institut de formation:
Be happy Centre
Date de la formation:
November 2005
Costumer Service International Team Leader (Formation)
Institut de formation:
Insight
Date de la formation:
April 2009
CCNA (Formation)
Institut de formation:
Alalamyah
Date de la formation:
September 2012
MCITP (Formation)
Institut de formation:
Alalamyah
Date de la formation:
September 2012