محمد Layeequddin

1. Extensive intelligence in ITIL & ITSM foundation framework which includes Service Delivery
functions such as Incident Management, Problem Management, Change Management, Configuration
Management & Asset Management; expertise in managing high-severity incidents to ensure service
availability with minimal delay and impact towards ensuring smooth operations of various environments

2. Showcased excellence in leading end-to-end perfection across Service, Problem, Escalation,
Transition & Project Management with proficiency in managing issues that could impact
end-to-end delivery operations, performing root-cause analysis for remedying technical
difficulties and providing leadership/direction

3. Leveraged capabilities in acting as Engagement IT Leader with impressive success in designing &
implementing strategic IT solutions and driving IT transformations that reflect the year-on-year success in Complex & Innovative technology implementations through the Centre of Excellence; effectiveness in defining service standards & guidelines, governance structure, and best practices for product delivery that serves as a benchmark for excellent service delivery

4. Competency in developing & maintaining relationships with business stakeholders, defining service delivery standards while ensuring adherence to OLAs/SLAs; exhibited excellence in managing various activities pertaining to IT Operations encompassing setting up of targets, SOP & SLA management, budgets, quality assurance, MIS reporting & best practices implementation

5. Technology Evangelist enthusiastically meeting deadlines with innate skills in building high
performing team entailing 3 members that excel in delivering business value through technology
transition