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تم إلغاء حظر المستخدم بنجاح
محمد مبروك, Business Development Executive

محمد مبروك

Business Development Executive·Casa Elan Holiday Homes,

الإمارات العربية المتحدة

بكالوريوس, Accounting And Economics

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 3 أشهر

Business Development Executive

نوفمبر 2025 - مايو 2026

Casa Elan Holiday Homes,

دبي، الإمارات العربية المتحدة

نوفمبر 2025 - مايو 2026

• Researched, acquired, and onboarded high-quality residential properties for holiday home
management.
• Established and managed relationships with property owners, brokers, and developers.
• Expanded Casa Elan Holiday Homes managed inventory coverage of key Dubai-based sites.
• Generated new business leads and closed holiday home management contracts.
• Facilitated revenue increases through partnerships and market expansion.
• Marketed Casa Elans holiday home solutions to meet Dubai standards and market demand.

مجال الشركة:
العقارات
الدور الوظيفي:
الإدارة

Business Development Executive

يناير 2025 - نوفمبر 2025

MetaHomes "MetaWorld Group",

دبي، الإمارات العربية المتحدة

يناير 2025 - نوفمبر 2025

• Researched and onboarded real estate agencies and holiday home rental service providers for the
MetaHomes platform.
• Developed effective relationships with partners and resolved operational problems.
• Mentored service admins on listing steps.
• Collaborated with marketing and operations teams for successful onboarding.
• Tracked service supplier and real estate companies performance to respond to leads.

مجال الشركة:
العقارات
الدور الوظيفي:
الإدارة

Mortgage Advisor

مايو 2024 - ديسمبر 2024

Markai Group,

دبي، الإمارات العربية المتحدة

مايو 2024 - ديسمبر 2024

• Guided clients through each phase of the mortgage process with tailored assistance.
• Ensured compliance with UAE lending rules.
• Reviewed financial statements for eligibility assessments.
• Led through cold calling, connections, and presentations. Maintained solid client relationships with a
clear understanding of the market.

مجال الشركة:
البنوك
الدور الوظيفي:
المبيعات

Branch Sales Executive

أكتوبر 2023 - مارس 2024

First Abu Dhabi Bank,

دبي، الإمارات العربية المتحدة

أكتوبر 2023 - مارس 2024

• Engaged in cold calling, contacts, and referral conversions to build customer bases.
• Opened customer accounts and delivered seamless onboarding services.
• Achieved liability acquisition objectives by converting prospects to bank products.
• Implemented credit pre-approval processes by managing credit pre-approval applications effectively.
• Designed professional sales presentations to demonstrate product quality and market comparison.

مجال الشركة:
البنوك
الدور الوظيفي:
المبيعات

Sales Executive

يناير 2023 - أكتوبر 2023

Hadaf AL Khaleej Financial Services,

دبي، الإمارات العربية المتحدة

يناير 2023 - أكتوبر 2023

• Exceeded sales targets by visiting companies and meeting employees, connections, and referrals.
• Ensured smooth, fast loan process approvals and disbursals.
• Created customer accounts and verified collected documents.
• Initiated business by adding new credit cards, credit accounts, and loans proactively. Delivered
professional sales presentations via telephone calls or face-to-face conversations.

مجال الشركة:
الخدمات المالية
الدور الوظيفي:
المبيعات

Customer Service Executive

أكتوبر 2021 - ديسمبر 2022

Emirates Islamic Bank,

دبي، الإمارات العربية المتحدة

أكتوبر 2021 - ديسمبر 2022

• Warmly greeted customers with excellent telephone etiquette, asking the right questions to understand
necessary details to resolve problems.
• Exceeded expectations by providing comprehensive service to everyone. Updated account details for
accurate data maintenance after customer calls.
• Handled customer complaints effectively and analyzed them for customer satisfaction.
• Clearly outlined the benefits/advantages of various products and services to clients.
• Achieved good first-call resolution (FCR) ratings.

مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Executive

مارس 2016 - مارس 2021

Abu Dhabi Commercial Bank,

دبي، الإمارات العربية المتحدة

مارس 2016 - مارس 2021

• Greeted guests with good phone etiquette by asking focused and probing questions to determine
problems.
• Surpassed sales and service goals by providing comprehensive and standardized service. Updated
account profiles after customer calls for data accuracy.
• Resolved complaints with active remedy and analysis.
• Maintained high FCR ratings and assisted customers properly during the initial call.
• Regularly communicated with the complaint team and other departments for customer queries when
responses were not satisfactory to meet customer expectations.
• Responsive query resolution led to enhanced customer satisfaction ratings.

مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer service representative

مايو 2014 - يناير 2016

RAYA contact centre

القاهرة، مصر

مايو 2014 - يناير 2016

• Acting as team leader for the last 4 month.
• Attracting potential customers by answering product and service questions; suggesting information about other products and services.
• Resolving product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommending potential products or services to management by collecting customer information and analyzing customer needs.
• Preparing product or service reports by collecting and analyzing customer information.
• Contributing to team effort by accomplishing related results as needed.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Call Center Representative

مايو 2014 - يناير 2016

Raya Contact Center,

القاهرة، مصر

مايو 2014 - يناير 2016

• Managed high call volumes accurately and efficiently for maximum productivity.
• Logged call details and customer information securely, resulting in improved data collection measures.
• Handled complaints effectively, seeking timely solutions to ensure continuous customer service.
• Conducted regular product training to improve suggestions for better customer service.
Recommended call path directions and routes, reducing mean waiting times on the call line, and
continuously updated customer databases to avoid compliance breaches.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer service and sales representative

يوليو 2011 - أبريل 2014

Wasl

القاهرة، مصر

يوليو 2011 - أبريل 2014

• Active member of complains team and escalation desk.
• Attracting potential customers by answering product and service questions; suggesting information about other products and services.
• Resolving product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Explaining and recommending the needful products for the customer and persuading the customer with the products functions and qualities.
• Recommending potential products or services to management by collecting customer information and analyzing customer needs.
• Preparing product or service reports by collecting and analyzing customer information.
• Contributing to team effort by accomplishing related results as needed.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

ain shams university

يناير 2013

يناير 2013

بكالوريوس، Accounting And Economics

مصر

Skills

PRODUCT QUALITY (QA/QC)
Expert
PRODUCT QUALITY (QA/QC)
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
ACTING
Expert
ACTING
Expert
CONTACT CENTRE (BUSINESS)
Expert
CONTACT CENTRE (BUSINESS)
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
SALES
Expert
SALES
Expert
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
LOANS
Beginner
LOANS
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WINDOWS
Beginner
BANKING
Intermediate
BANKING
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
ONBOARDING STRATEGIES
Intermediate
ONBOARDING STRATEGIES
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate

اللغات

الانجليزية

متمرّس

العربية

متمرّس

التدريب و الشهادات

الشهادات
Valid UAE License
Valid UAE License