محمد مبروك

• Researched, acquired, and onboarded high-quality residential properties for holiday home
management.
• Established and managed relationships with property owners, brokers, and developers.
• Expanded Casa Elan Holiday Homes managed inventory coverage of key Dubai-based sites.
• Generated new business leads and closed holiday home management contracts.
• Facilitated revenue increases through partnerships and market expansion.
• Marketed Casa Elans holiday home solutions to meet Dubai standards and market demand.

• Researched and onboarded real estate agencies and holiday home rental service providers for the
MetaHomes platform.
• Developed effective relationships with partners and resolved operational problems.
• Mentored service admins on listing steps.
• Collaborated with marketing and operations teams for successful onboarding.
• Tracked service supplier and real estate companies performance to respond to leads.

• Guided clients through each phase of the mortgage process with tailored assistance.
• Ensured compliance with UAE lending rules.
• Reviewed financial statements for eligibility assessments.
• Led through cold calling, connections, and presentations. Maintained solid client relationships with a
clear understanding of the market.

• Engaged in cold calling, contacts, and referral conversions to build customer bases.
• Opened customer accounts and delivered seamless onboarding services.
• Achieved liability acquisition objectives by converting prospects to bank products.
• Implemented credit pre-approval processes by managing credit pre-approval applications effectively.
• Designed professional sales presentations to demonstrate product quality and market comparison.

• Exceeded sales targets by visiting companies and meeting employees, connections, and referrals.
• Ensured smooth, fast loan process approvals and disbursals.
• Created customer accounts and verified collected documents.
• Initiated business by adding new credit cards, credit accounts, and loans proactively. Delivered
professional sales presentations via telephone calls or face-to-face conversations.

• Warmly greeted customers with excellent telephone etiquette, asking the right questions to understand
necessary details to resolve problems.
• Exceeded expectations by providing comprehensive service to everyone. Updated account details for
accurate data maintenance after customer calls.
• Handled customer complaints effectively and analyzed them for customer satisfaction.
• Clearly outlined the benefits/advantages of various products and services to clients.
• Achieved good first-call resolution (FCR) ratings.

• Greeted guests with good phone etiquette by asking focused and probing questions to determine
problems.
• Surpassed sales and service goals by providing comprehensive and standardized service. Updated
account profiles after customer calls for data accuracy.
• Resolved complaints with active remedy and analysis.
• Maintained high FCR ratings and assisted customers properly during the initial call.
• Regularly communicated with the complaint team and other departments for customer queries when
responses were not satisfactory to meet customer expectations.
• Responsive query resolution led to enhanced customer satisfaction ratings.

• Acting as team leader for the last 4 month.
• Attracting potential customers by answering product and service questions; suggesting information about other products and services.
• Resolving product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommending potential products or services to management by collecting customer information and analyzing customer needs.
• Preparing product or service reports by collecting and analyzing customer information.
• Contributing to team effort by accomplishing related results as needed.

• Managed high call volumes accurately and efficiently for maximum productivity.
• Logged call details and customer information securely, resulting in improved data collection measures.
• Handled complaints effectively, seeking timely solutions to ensure continuous customer service.
• Conducted regular product training to improve suggestions for better customer service.
Recommended call path directions and routes, reducing mean waiting times on the call line, and
continuously updated customer databases to avoid compliance breaches.

• Active member of complains team and escalation desk.
• Attracting potential customers by answering product and service questions; suggesting information about other products and services.
• Resolving product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Explaining and recommending the needful products for the customer and persuading the customer with the products functions and qualities.
• Recommending potential products or services to management by collecting customer information and analyzing customer needs.
• Preparing product or service reports by collecting and analyzing customer information.
• Contributing to team effort by accomplishing related results as needed.