Technical Operations and Integration Manager
Alahly Momkn
مجموع سنوات الخبرة :8 years, 6 أشهر
Managing different technology stacks as below:
• Technical Operations including two teams such as L1 support and Application Support teams.
• Application Integration team responsible for APIs Integration testing and analysis regarding new projects.
• Business Intelligence team which responsible for building and handling BI and reporting modules.
• DevOps team which leading the automation process for the operational tasks and software life cycle.
• Monitor Processing
• Detect and Resolve Problems
• Root cause analysis
• Permanently fix the problem
• Do code change and turnover of the fixes
• Set audits and alerts to detect problem
• Facilitate maintenance activities
• Build Automation
• Performance Tuning
• Plan and executes changes as per instructions
• Run problem bridges
• Strictly adhere to the processes and guidelines
• Updates to knowledge repository
• Knowledge Transition from/to others
• Research/Analysis Work to answer questions
• Identify improvement opportunities
•Maintain and support the production applications 24*7 to ensure healthy system status.
•Solve, log, and report production problems in timely manner to ensure users and management updates with production problems.
•Handle and prioritize trouble tickets (TT) and requests of system users to ensure TTs are solved within their service level agreements (SLAs).
•Manage all application administrative functions.
•Implement system updates as per the change management process to ensure proper implementation for fixes; also, new function deployment are timely and accurately deployed to production.
•Handle postproduction testing and successful implementation of the applied changes to ensure healthy change implementations.
•Develop workarounds and propose long term solutions for production problems where applicable to ensure minimum impact on the business for known system problems.
•Follow up with application development and vendors on open issues in the production applications to ensure timely fix implementations.
•Manage applications users' privileges and access (through Access Management process) to ensure systems security.
•Develop and implement health checks for production problems to ensure proper operation and on-time alerting.
•Provide consulting to system users to work out business complex scenarios to maximize user awareness and proper system usage.
•Analyze repetitive problems, try to find temporary solutions and escalate to the development team or vendor for permanent fix to minimize business impact for chronic problems.
•Bookkeeping for systems global outages.
•Log users’ suggestions and complains.
•Study well systems documentations.
•Direct users to official channels for reporting issues.
•Escalate production environment global issues to direct managers.
•Ensure applications changes are followed by the Change Management Process.
•Full compliance with Security Policy.
•Assure of customer data and production information confidentiality.
Due to my position I am responsible for maintaining the performance and availability of the production service and where applicable ensuring that these production service meet or exceed their prescribed SLAs, with its focus on the administration of all oracle databases production, operational testing and evaluation, staging, testing and development, as well as proof of concept databases as required.
In addition, I must at all the times minimize the potential of unplanned system outage within reasonable control including providing a rapid-response after-hours support in case of an emergency. This will also involve preparation, revision of procedures, and ensuring compliance to the same.
Network Infrastructure and CCTV project for Ocean Blue Sokhna Resort, Ain Sokhna - Egypt.
• Control network and system with Microsoft windows server 2008.
• Setting up user accounts, permissions and passwords.
• Overseeing security of all systems, especially the internet, and installing antivirus protection.
• Technical support for people using the network.
• Write training manuals.
• Training staff on new systems.
• Day to day admin and monitoring of network and system use.
• Planning future improvements and suggesting IT solutions to business problems.
• Making sure all IT meets industry standards.
• Provide technical support for incoming queries and issues related to computer systems, software, and hardware.
• Maintain daily performance of computer systems.
• Respond to email messages for users seeking help.
• Ask questions to determine nature of problem.
• Walk user through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with users to ensure issue has been resolved.
• Gain feedback from users about computer usage.
• Run reports to determine malfunctions that continue to occur.
Graduation project from BSE scholarship : business plan for a startup company for business consultancy and development in information technology filed.