Collections Manager
Apex Restructuring Solutions
Total years of experience :14 years, 0 Months
• Supervise Recovery & Remedial Activities in the company.
• Review of Memorandum and Non- performing loan data base for company Clients.
• Ensure restructuring of non-performing loan into performing status
• Review restructuring of problem loans, Supervise and implement workout arrangement and, review repayment proposals
• Manage relationship with debtor customers e.g. request for interest concession/waivers, write off request, restructuring of accounts etc.
• Managing settlements agreement with the delinquent customers immediately
• Assist debtors by helping them to make payment plans according to their repayment capabilities within remedial services beside full settlement services, that to get their delinquent account paid in full.
• PS. From March 2020 till Jan 2021 working remotely from home due to covid 19
• manages and coordinates the work flow of collection & recovery staff and supervises the functioning of each assigned bank.
• supervises job duties extends to mentoring new employees, developing ongoing training modules, implementing industry changes within the recovery department, and reviewing monthly performance of assigned staff.
• Assured that all the members of my team keen and fit with client target and achieving their prospective using high standard of collection methodologies and code of conducts, providing best results while maintaining client image.
• Managing Collection & recovery process for early buckets, Mid Rang accounts & Delinquency of Hardcore and Write Off accounts.
• Managing settlements agreement with the delinquent customers immediately.
• ensures that all collection &recovery staff is operating in accordance to policies and procedures of the department as well as within the organization.
• Supervising direct contact by the collectors and defaulted customers to arrange the payments and reach the best settlement agreement.
• Assured that all the members of my team keen and fit with client target and achieving their prospective using high standard of collection methodologies and code of conducts, providing best results while maintaining client image.
• Managing Collection process for early buckets, Mid Rang accounts & Delinquency of Hardcore and Write Off accounts.
• Managing settlements agreement with the delinquent customers immediately
• Receive the payments either cash or cheques (confirming bank account and customer details), a copy the receipt to be handover for the customers.
• Assist debtors by helping them to make payment plans according to their repayment capabilities within remedial services beside full settlement services, that to get their delinquent account paid in full.
Green Lines Group - Collection supervisor Egypt (Delta) Nov.2012-March.2017 Managing In house collectors and assured that contacting defaulters' customers to provide them turnkey solutions to all type of problems & managing external collectors and assured that ready all the time to trace and locate skip customers all over Egypt personal visits and face to face meetings are very vital elements in collection.
• Supervising Operation System.
1) Receiving new cases from our clients.
2) Segregating all cases geographically.
3) Allocating new cases among our staff in their assigned queues
• Supervising direct contact by the collectors and defaulted customers to arrange the payments and reach the best settlement agreement.
• Assured that all the members of my team keen and fit with client target and achieving their prospective using high standard of collection methodologies and code of conducts, providing best results while maintaining client image.
• Managing Collection process for early buckets, Mid Rang accounts & Delinquency of Hardcore and Write Off accounts.
• Managing settlements agreement with the delinquent customers immediately
• Receive the payments either cash or cheques (confirming bank account and customer details), a copy the receipt to be handover for the customers.
• Assist debtors by helping them to make payment plans according to their repayment capabilities within remedial services beside full settlement services, that to get their delinquent account paid in full.
Union National Bank UAE - Collections & recovery Specialist Jun.2010-Sep.2012 Follow up with default customers for early regularization & attend to customer enquiries relating to defaults and maintenance and update files /data of delinquent accounts.
• Recommend course of actions including lodging of civil/criminal cases where default continues.
• Maintain close links with the police authorities to assist collection and recovery efforts and to obtain important information about the defaulters.
• Meeting employers to resolve delinquency issues relating to their employees.
• Review collections performance with team leader and develop actions to produce improvement and steps to be taken to achieve the set objectives.
• Provide feedback and recommendation to the team leader on portfolio performance.
• Recommend rescheduling of accounts to team leader, monitor receipt of advance / leave salaries for loan customers and arrange recovery in advance instalment.
• Ensure good audit rating in area of responsibility.
• Finalizing of repayment arrangements for bad loans and rescheduling as per approvals.
• Control over delinquency through timely indemnification and reporting
• Maximization of bad debt recovery and minimization of bad debt charge.
• Recommendation to improve the collection process.
• Monitoring of repayment arrangements and solving the complications in repayment.
Managing In house collectors and assured that contacting defaulters' customers to provide them turnkey solutions to all type of problems & managing external collectors and assured that ready all the time to trace and locate skip customers all over Egypt personal visits and face to face meetings are very vital elements in collection.
• Supervising Operation System.
1) Receiving new cases from our clients.
2) Segregating all cases geographically.
3) Allocating new cases among our staff in their assigned queues
• Supervising direct contact by the collectors and defaulted customers to arrange the payments and reach the best settlement agreement.
• Assured that all the members of my team keen and fit with client target and achieving their prospective using high standard of collection methodologies and code of conducts, providing best results while maintaining client image.
• Managing Collection process for early buckets, Mid Rang accounts & Delinquency of Hardcore and Write Off accounts.
• Managing settlements agreement with the delinquent customers immediately
• Receive the payments either cash or cheques (confirming bank account and customer details), a copy the receipt to be handover for the customers.
• Assist debtors by helping them to make payment plans according to their repayment capabilities within remedial services beside full settlement services, that to get their delinquent account paid in full.
Follow up with default customers for early regularization & attend to customer enquiries relating to defaults and maintenance and update files /data of delinquent accounts.
• Recommend course of actions including lodging of civil/criminal cases where default continues.
• Maintain close links with the police authorities to assist collection and recovery efforts and to obtain important information about the defaulters.
• Meeting employers to resolve delinquency issues relating to their employees.
• Review collections performance with team leader and develop actions to produce improvement and steps to be taken to achieve the set objectives.
• Provide feedback and recommendation to the team leader on portfolio performance.
• Recommend rescheduling of accounts to team leader, monitor receipt of advance / leave salaries for loan customers and arrange recovery in advance installment.
• Ensure good audit rating in area of responsibility.
• Finalizing of repayment arrangements for bad loans and rescheduling as per approvals.
• Control over delinquency through timely indemnification and reporting
• Maximization of bad debt recovery and minimization of bad debt charge.
• Recommendation to improve the collection process.
• Monitoring of repayment arrangements and solving the complications in repayment.
Analyzing delinquent unsecured accounts and ensuring appropriate actions are implemented to minimize losses and maximize debt collections.
• Managing all collection activities inclusive of sending follow-up inquiries, negotiating with past due accounts, keeping track of cash receipts and referring accounts to collection agencies.
• Identifying opportunities to leverage existing collections infrastructure as well as competencies and skill sets of the team to maximize effectiveness of collections process.
• Drafting official correspondence, follow-up letters and reminders to ensure that a notice of indebtedness is served on every delinquent debtor. Resolving client queries in relation to invoicing and payment application discrepancies.
• Liaising with internal/ external lawyers to initiate requisite legal action against unsecured/ delinquent accounts to ascertain recovery of company assets.
• Supervising overall activities of the collections team, providing training on best practices, policies and procedures in collections management and conducting periodic performance reviews in order to maintain a motivated team.
• Directing the preparation and maintenance of periodic aged debt reports and MIS reports to ascertain status of collections and outstanding balances