Management Consultant
Accenture Strategy & Consulting
Total des années d'expérience :13 years, 1 Mois
Responsibilities:
• Requirement gathering & documentation of the requirements.
• Initial Solution Design for MS Dynamics CRM 365 as per the requirements.
• Impact Analysis of the new requirements against existing implemented solutions.
• Integration with Omni-Channel platform.
• Assisting in creation and validation of test cases for SIT & UAT.
• Assisting the users on UAT and integration testing support.
• Proposing innovative new solutions to meet customer requirements.
• Performing the initial effort, time & cost estimation for the implementation.
• Creation of User manual & Process Scripts.
• Resource & Project management and work allocation to Junior team members.
• Responding to RFP’s - project timeline, effort & cost estimation.
Responsibilities:
• Requirement gathering, documentation & prototyping of the requirements.
• Project Management responsibilities include providing delivery timelines & cost estimates.
Responsibilities:
•Responding to RFP’s, RFQ’s & RFT’s.
•Stakeholder meeting for business development and pre sales interaction.
•Requirement gathering and documentation of the requirements
•Prototyping the system basis requirements (Odoo prototyping module & Just In Mind)
•Creation of Process Scripts and User Manuals.
•Performing UAT & OAT for the delivered solution.
•Training the users of the system through ‘Train the Trainer’ program.
•Part of PMO, Project Management responsibilities include providing delivery timelines, cost estimates, resource allocation, peer reviews & process improvement for efficient deliveries.
•Evaluated different vendors and their solutions to verify if they met the requirements.
•Performed vendor management during the course of the project.
Processes worked on: Retail Sales Process, F&B Sales and Delivery Process, Resource allocation, employee attendance, timesheet monitoring & performance evaluation, Lead Management, Marketing Campaign Management, Customer On-boarding & Management and Customer Service.
• Met with potential investors regarding the funding of the e-commerce and e-shipping startup.
• Developed business plans for expansion of the existing business lines.
Responsibilities:
• Pre sales demo configurations for prospective customers.
• Wire framing for pre sales demo using Balsamiq.
• Information discovery and documenting the client’s requirements.
• Conducting interview session, brainstorming session & discussion session for requirement gathering.
• Performing Gap Analysis and feasibility analysis of the client’s processes.
• Mapping client’s processes onto the system implementing industry best practices.
• Understanding and creating process flow using Bizagi, MS Visio and Inkscape.
• Proposal, Scope, Business Requirement & System Integration documentation.
• Impact Analysis of change requests and requirements on the existing process and systems.
• Configuration of the CRM system and Mobile CRM system to provide solution as per the client’s requirements.
• Configuring custom reports & dashboards for BI analysis.
• Worked on integration of existing systems with the CRM system through IBM MSMQ and DB link.
• Creation of Process Scripts and Process videos using Camtasia.
• Worked on integration of existing systems with the CRM system through DB Link & Web Service.
• Assisting in creation and validation of test cases for SIT & UAT.
• Assisting in UAT, OAT and post production support at client site location.
• Providing User and Admin training to users of the system.
• Project & resource management, planning & execution.
Processes worked on: DNC, Customer eKYC, Lead & Opportunity Management, Customer Profile, Marketing Campaign Management, KYC Compliance, Customer On-Boarding, Customer Case & Service Management and FATCA Compliance.
Responsibilities:
• Responsible for developing project plans & proposals for customers.
• Initiating and developing relationships with key decision makers in target organizations for requirement analysis.
• Product / Service Presentation to the stakeholders and senior management of prospective companies.
• Preparing Scope of Work and Requirement Documents.
• Preparing Standard Operating Procedures of all the activities to be conducted in the organization.
• Conducting requirement gathering sessions and workshops.
Summer Internship - Hexaware Technologies Limited, Mumbai - CRM Analyst, (May-July 2012)
Project: CRM Product Evaluation & Comparison
• Performed Research & Comparison of existing CRM Products to formulate evaluation & comparison parameters.
• Developed the Product Launch Plan in the form of a Storyboard to evaluate the CRM products.
• Installed the products and evaluated them by implementing the Product Launch Plan.
• Compared the products and provided a detailed comparison report for organization & customer reference.
Responsibilities:
• Performed requirement gathering, impact analysis and developed meeting planner, train-bus travel reimbursement, issues in salary using Web Dynpro in SAP-HR Module.
• Designed and developed custom report for a complex process called VPI calculation in the organization.
• Worked on Adobe Forms to develop salary slips of the employees.
• Documented the requirement of checklist and requisitions forms for joining, separation, and transfer, extension or conversion actions in R3 which were to be embedded in ESS through portal. Developed the requirement in the system.
• Worked on administrating and configuring the internal portal for granting access to users of the system.
• Gathered requirements for creation & management of User Profiles & Accounts globally for Cummins applications.
• Documented the requirement of Audit for General Controls as part of quarterly review.
• Performed the Audit for General Controls (User Accounts & Password Management) as part of quarterly review.
• Communicated with Clients & Users to document the change requests & provide effective solutions to the problems.
• Part of Knowledge Transfer team for the development of new employees on the project.
Processes worked on: Employee Payroll & Attendance Management, Performance Management, Employee Joining & Exit, User Access Management and Internal Audit.
Completed MBA-ITBM (2011-13) from Symbiosis Centre for Information Technology, Pune under Symbiosis International University with specialization in Systems. CGPA at end of Sem III - 2.84/4.0
Completed Bachelor of Engineering in Information Technology from Mumbai University studying in M.H. Saboo Siddik College of Engineering with First Class - 66.40%
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