IT Project Manager
GSK Advanced Businesses
Total years of experience :11 years, 7 Months
• Managed a 5-member cross-functional (product, engineering, sales, support) team and coordinated with six business partners toward the successful launch of an Administrative platform.
• Collaborate with a team of 2 project managers to work cross-functionally with software and marketing teams to align marketing messaging with the project scope.
• Deliver a $1M B2B software product for enterprises to get real-time credit monitoring alerts.
• Met 100% of deadlines and project goals, earning a promotion upon completing a $3.2M project.
• Set and met 93% of goal deadlines, allocated budget, and worked across software, marketing, and executive teams to ensure teams were resourced.
January 2018 - December 2022
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• Oversaw a team of 4 developers to make the interactive coding environment. Talk to over 50 instructors to understand their feedback on the tool.
• A member of an in-house tech team that provides on-site support to 100+ users.
• Responsible for overseeing the daily operations of 25 support specialists.
• Arranging & chairing weekly team meetings, focussing on targets & achievements.
• Managed completion of over 15 projects in 9 months, with each valued at over $1 million.
• Responsible for handling and tracking hardware inventories and software licensing for 1000 staff over three sites.
• Performed scans on PCs ensuring network devices are 100% compliant with the latest security patches.
• Scheduled, tracked, and deployed Windows 7 to over 100 desktops for employees on the network.
• Installed 120+ new PC workstations, laptops with Windows 10 and MS Office 365.
• Achieved zero downtime through cloud data redundancy during a changeover.
• Resolved 20+ trouble tickets per day through efficient triaging of problems.
• Maintained 99% satisfaction rating in monthly end-user scoring.
• Performed 100+ successful hardware and software repairs per week.
• Slashed update times for systems & software by 30% through automation.
• Reduced downtime for 200+ machines by 22% by scheduling and performing regular maintenance of hardware and software.
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