Total des années d'expérience: 16 Années, 10 Mois
mars 2018
A À présent
IT Support Engineer
à West Yas Academy - YAS Island
Lieu :
Émirats Arabes Unis - Abu Dhabi
Provide technical support to staff and students desktops/Laptops
Trouble shooting Interactive White Boards / Smart Boards connectivity issues
Resolving escalated user complaints without the need for team lead intervention
Made use of helpdesk systems to prioritize work-load and update queries and calls.
Documenting troubleshooting and problem resolution steps
Participation in providing training to users as required
Asset tagging the resources such as laptops, phones, printers, etc..
Installation, configuration & troubleshooting of operating systems on windows
Scheduling regular backups such as monthly, weekly, etc.
Changing back up tapes
providing direct service and technical support to user through phone, email and in-person
Trouble shooting Interactive White Boards / Smart Boards connectivity issues
Resolving escalated user complaints without the need for team lead intervention
Made use of helpdesk systems to prioritize work-load and update queries and calls.
Documenting troubleshooting and problem resolution steps
Participation in providing training to users as required
Asset tagging the resources such as laptops, phones, printers, etc..
Installation, configuration & troubleshooting of operating systems on windows
Scheduling regular backups such as monthly, weekly, etc.
Changing back up tapes
providing direct service and technical support to user through phone, email and in-person
février 2011
A août 2017
Assistant System Administrator
à International Food Resources DMCC
Lieu :
Émirats Arabes Unis - Dubaï
Windows Server 2008 management:
Active Directory Domain Controller (Read only DC, Child DC)
Active Directory Domain Services
DHCP Server
DNS
File & Print Server
Database Storage Server
Group Policy Management
Registry Management
Scheduled Tasks (Backup, AD DS Backup)
Active Directory Domain Controller (Read only DC, Child DC)
Active Directory Domain Services
DHCP Server
DNS
File & Print Server
Database Storage Server
Group Policy Management
Registry Management
Scheduled Tasks (Backup, AD DS Backup)
septembre 2007
A octobre 2010
IT Coordinator
à Dubai Ports world
Lieu :
Émirats Arabes Unis - Dubaï
Handled assignments pertaining to hardware, software & networking.
Configuration of all hardware & software devices under Windows.
System administration under Windows environment.
Upgrading & maintenance of all systems.
Installation, configuration & troubleshooting of operating systems on windows
Managing of win98, WINXP & LAN
Assembled & trouble shooted computer problems.
Troubleshooting Printers & formatting PCs.
Installation of Operating Systems.
Installation of antivirus software & internet configuration set up.
Networking using Windows platforms.
Configuration of all hardware & software devices under Windows.
System administration under Windows environment.
Upgrading & maintenance of all systems.
Installation, configuration & troubleshooting of operating systems on windows
Managing of win98, WINXP & LAN
Assembled & trouble shooted computer problems.
Troubleshooting Printers & formatting PCs.
Installation of Operating Systems.
Installation of antivirus software & internet configuration set up.
Networking using Windows platforms.
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