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محمد نبيه, IT Desktop Support Engineer

محمد نبيه

IT Desktop Support Engineer·Injazat Data Systems

الإمارات العربية المتحدة

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 6 سنوات, 7 أشهر

IT Desktop Support Engineer

فبراير 2018 - مايو 2021

Injazat Data Systems

أبو ظبي، الإمارات العربية المتحدة

فبراير 2018 - مايو 2021

I work as IT Support Engineer, serving Injazat clients:

- Work History:

Abu Dhabi Ships Buildings- ADSB Mubadala Petroleum
Masdar
Imperial College London Diabetes Centre
Emergencies, Crisis and Disasters Management Centre (from May 2019 till July 2020).
UAE (From Feb 23rd 2018 till now)
Responsibilities
1. Troubleshooting Windows / Mac desktop and laptop administration which includes OS imaging, anti- virus, printer, network and Citrix.
2. Troubleshooting board rooms systems (Extron and Cyvis systems) and meeting rooms booking systems.
3. Focal point for Implementing various projects (Print Management system, VPN, Microsoft teams and Cyviz systems).
4. Monitoring all live IT services of the organization, thereby implementing service maintenance and improvement plans to provide best level of customer support to the end users.
5. Manage and monitor Exchange and DHCP servers and do the required daily tasks (Create and modify user, Mail and OU’s).
6. Manage Cisco call Manager and Cisco jabber profiles.
7. Directing and administering the IT support services for end user systems pertaining to Operating systems, Active Directory, Microsoft Exchange, MS Office, MS Lync, Internet Browsers, Adobe, Software Installations, Printing Solutions, Configuring smart phones and Other End Users IT related requests and issues. Preparing Laptops. Installing IT End User fixed assets. End to End patching and configuring Network Connections.
8. Assisting and providing guidance to the users throughout the life of a call and accordingly improving call resolution and increasing customer satisfaction. Reviewing issues to identify trends undertook efforts for improvement to ensure smooth workflow.
9. Assisting Servers, Network teams with implementing technical solutions that meet user needs with respect to network and system functionality, performance, scalability and reliability to ensure smooth functioning of the organization in an efficient and effective manner.
10. Create daily, weekly and monthly report and do the service management presentation and workshop to improve the service management process and procedure.

مجال الشركة:
صناعة أجهزة الكمبيوتر والتقنيات العالية
الدور الوظيفي:
الهندسة

IT Support Engineer

مارس 2015 - أبريل 2017

QMobile Middle East

الدوحة، قطر

مارس 2015 - أبريل 2017

1. Installation and configuration of Avaya IP office 500 (PABX), generate reports using SQL queries.
2. Installing and configuring Avaya phone on digital and IP systems.
3. Installing, configuring and drawing the flow chart if the IVR system.
4. Installation, maintenance of time & attendance system.
5. Installation, maintenance of the CCTV systems and handling the incident from users (+400 user).
6. Provide all hardware and software technical support.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support Engineer

نوفمبر 2013 - نوفمبر 2014

Kahrmaa - Qatar

الدوحة، قطر

وجدت هذه الوظيفة عبر بيت.كوم

نوفمبر 2013 - نوفمبر 2014

Kahramaa (Qatar General Electricity & water Corporation) .
I had worked as IT Support Engineer and Helpdesk operator, serve (4000-5000) users.
Responsible for troubleshooting problems of Oracle JDEdward, web Citrix, right fax, ultimus, juniper Odyseey Active client manager, Active directory, Microsoft Outlook, Printers, Cisco telephones, Scanners and other windows and web applicaions using Dameware software and BMC Magic Support System.
• Other responsibilities
1. Participates in network infrastructure implementation projects
2. Supports and maintains the network infrastructure installed throughout the corporation premises.
3. Troubleshoots and solves problems associated with network infrastructure.
4. Supports and maintains the servers throughout the corporate network.
5. Implements access security procedure to ensure the security of data.
6. Maintains up to date inventories of network hardware and software installed.
7. Conducts an up-to-date inventory count of network hardware.
8. Follow-up, in liaison with General Services (GS), network telecommunications services’ issues provided by Q-Tel.
9. Performs other related duties as needed upon the request of direct supervisor.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Bachelor of Computers and informatics

سبتمبر 2007

سبتمبر 2007

بكالوريوس، Computer Science

مصر

Suiz Canal University

سبتمبر 2007

سبتمبر 2007

بكالوريوس، Computers and Informatics

مصر

Degree ( Faculty of Computers and Informatics) • Oracle Payroll University Suiz Canal University • Oracle iRecruitment Graduation Voice recognition System Project Using Microsoft Visual C# & MATLAB Project Grade Very good Graduation year 2007

Skills

IT Technical Support
Expert
IT Technical Support
Expert
CCTV
Expert
CCTV
Expert
IVR
Expert
IVR
Expert
Avaya
Expert
Avaya
Expert
Network Building
Expert
Network Building
Expert
.NET
Expert
.NET
Expert
HRMS
Expert
HRMS
Expert
HTML
Expert
HTML
Expert
Avaya ip office systems
Expert
Avaya ip office systems
Expert
Network
Expert
Network
Expert
SQL Server 2008
Expert
SQL Server 2008
Expert
IT Support
Expert
IT Support
Expert
CCTV
Expert
CCTV
Expert
IT Technical Support
Expert
IT Technical Support
Expert
IVR
Expert
IVR
Expert
Avaya
Expert
Avaya
Expert
Network Building
Expert
Network Building
Expert

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس