محمد نبيه

I work as IT Support Engineer, serving Injazat clients:

- Work History:

Abu Dhabi Ships Buildings- ADSB Mubadala Petroleum
Masdar
Imperial College London Diabetes Centre
Emergencies, Crisis and Disasters Management Centre (from May 2019 till July 2020).
UAE (From Feb 23rd 2018 till now)
Responsibilities
1. Troubleshooting Windows / Mac desktop and laptop administration which includes OS imaging, anti- virus, printer, network and Citrix.
2. Troubleshooting board rooms systems (Extron and Cyvis systems) and meeting rooms booking systems.
3. Focal point for Implementing various projects (Print Management system, VPN, Microsoft teams and Cyviz systems).
4. Monitoring all live IT services of the organization, thereby implementing service maintenance and improvement plans to provide best level of customer support to the end users.
5. Manage and monitor Exchange and DHCP servers and do the required daily tasks (Create and modify user, Mail and OU’s).
6. Manage Cisco call Manager and Cisco jabber profiles.
7. Directing and administering the IT support services for end user systems pertaining to Operating systems, Active Directory, Microsoft Exchange, MS Office, MS Lync, Internet Browsers, Adobe, Software Installations, Printing Solutions, Configuring smart phones and Other End Users IT related requests and issues. Preparing Laptops. Installing IT End User fixed assets. End to End patching and configuring Network Connections.
8. Assisting and providing guidance to the users throughout the life of a call and accordingly improving call resolution and increasing customer satisfaction. Reviewing issues to identify trends undertook efforts for improvement to ensure smooth workflow.
9. Assisting Servers, Network teams with implementing technical solutions that meet user needs with respect to network and system functionality, performance, scalability and reliability to ensure smooth functioning of the organization in an efficient and effective manner.
10. Create daily, weekly and monthly report and do the service management presentation and workshop to improve the service management process and procedure.

1. Installation and configuration of Avaya IP office 500 (PABX), generate reports using SQL queries.
2. Installing and configuring Avaya phone on digital and IP systems.
3. Installing, configuring and drawing the flow chart if the IVR system.
4. Installation, maintenance of time & attendance system.
5. Installation, maintenance of the CCTV systems and handling the incident from users (+400 user).
6. Provide all hardware and software technical support.

Kahramaa (Qatar General Electricity & water Corporation) .
I had worked as IT Support Engineer and Helpdesk operator, serve (4000-5000) users.
Responsible for troubleshooting problems of Oracle JDEdward, web Citrix, right fax, ultimus, juniper Odyseey Active client manager, Active directory, Microsoft Outlook, Printers, Cisco telephones, Scanners and other windows and web applicaions using Dameware software and BMC Magic Support System.
• Other responsibilities
1. Participates in network infrastructure implementation projects
2. Supports and maintains the network infrastructure installed throughout the corporation premises.
3. Troubleshoots and solves problems associated with network infrastructure.
4. Supports and maintains the servers throughout the corporate network.
5. Implements access security procedure to ensure the security of data.
6. Maintains up to date inventories of network hardware and software installed.
7. Conducts an up-to-date inventory count of network hardware.
8. Follow-up, in liaison with General Services (GS), network telecommunications services’ issues provided by Q-Tel.
9. Performs other related duties as needed upon the request of direct supervisor.