Reservation agent
Booking.com
Total years of experience :1 years, 1 Months
Reservation and follow up on a daily basis.
To report the pending or the overbooking situation and offer alternatives.
To follow up all clients requests related to their hotel accommodation booking.
To handle VIP itineraries, groups, events and conference arrangements
Certifications & Skills
Handling the following whole seller, OTAs
01 year Responsible for Fareast market (Malaysia and Indonesia
2012 Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.
Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.
Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.
Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.
Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.
Develop and maintain professional relationships with all departments of hotel and manage all communication with staff and prepare statistical reports.
Manage everyday CRO reservations and ensure timely process for same and execute an efficient incentive program on quarterly basis and participate in all hotel planning meetings.
Supervise schedule of all call volume and collaborate with convention services on everyday basis.
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