Mohammed Nadeem Delhiwale

I am a qualified Automobile Engineer with over 15 years of experience in the automotive service industry, specialising in workshop operations, customer service, and team management. My background includes extensive experience with premium car brands such as Volkswagen, Skoda, and Audi, with a proven record of improving productivity, customer satisfaction, and profitability. Currently employed as Workshop Controller at Raja Skoda, Hubli (since October 2024), I am responsible for overseeing all aspects of workshop performance including job allocation, technician efficiency, quality control, and workflow optimisation.

Key Responsibilities:

Supervise daily workshop operations, ensuring efficient job distribution, adherence to brand repair standards, and on-time vehicle delivery.

Monitor technician productivity, job card movement, and workshop load planning to achieve maximum efficiency and reduce idle time.

Coordinate between Service Advisors and Technicians to ensure accurate fault diagnosis, proper repair estimation, and effective communication.

Conduct regular quality inspections and road tests before vehicle delivery to maintain repair accuracy and prevent repeat complaints.

Manage workshop tools, equipment, and housekeeping standards to provide a safe and productive work environment.

Provide technical guidance and troubleshooting support to technicians for complex repairs.

Maintain records, service reports, and ensure compliance with warranty policies and manufacturer guidelines.

Coordinate with the parts department to ensure timely availability of spares and control repair lead time.

Address escalated customer concerns by identifying root causes, communicating clearly, and ensuring satisfaction.

Train and mentor technicians and junior staff, improving technical skills, time management, and adherence to standard operating procedures.

Work closely with Service Manager to achieve targets related to workshop revenue, efficiency, and Customer Satisfaction Index (CSI).


Achievements & Highlights:

Improved overall workshop productivity by 20% through effective job allocation and technician performance tracking.

Reduced vehicle turnaround time by implementing structured workflow and proactive parts planning.

Consistently achieved top-tier CSI scores by maintaining transparent communication and reliable service delivery.

Enhanced diagnostic accuracy for VW, Skoda, and Audi vehicles, reducing repeat repairs by 30%.

Introduced performance monitoring metrics and technician training, resulting in better efficiency and accountability.

Implemented preventive maintenance schedules and follow-ups, strengthening customer trust and repeat business.

Supported cost-control measures and efficient resource management to improve departmental profitability.

Recognised for leadership, teamwork, and technical problem-solving skills across various automotive workshops.


I bring a results-oriented mindset, strong technical expertise, and hands-on experience with European brands. With excellent leadership, communication, and analytical skills, I aim to contribute to a reputed automotive organisation in the Gulf region as a Workshop Manager or Senior Service Advisor, ensuring operational excellence, customer satisfaction, and sustainable business growth.

• Extensive knowledge ofautomobile repair with
ability to read & interpret technical manuals.
• Instructing technicians about the variety of car
brands are serviced & repaired accordingly by
following manufacturer guidelines.
• Monitors & follows up on parts orders with
respective vendors and ensure parts availability &
are bought on competitive prices whilst comparing
with other vendors.
• Monitors technicians daily productivity reports &
corresponding payroll records.
• Runs an efficient & profitable center through
productive staffing, customer retention, cost
controls & excellent managerial & leadership skill.
• Always striving to achieve 100% gross & labor
target.
• Overseeing post-repair services, vehicle delivery,
test driving, etc.

• Accurately recording issues and data into DBMS
system, translating a customers concern into a
comprehensive repair order (RO) for Technicians
• Sold highest numbers ofService contracts
SSP/AMC which led to highest customer retention
• Worked as a dynamic team member & achieved
95% gross target monthly along with monthly VAS
target of100%
• Worked in a high inflow high volume workshop &
managed premium car customer complaints &
address them professionally verbal &
reasoning

• Liaised with other departments, insurance
companies, vendors, and clients, in order to
establish and maintain an effective
reduction in cycle time, high-quality repairs,
and customer satisfaction for accidental
vehicles
• Prepared and submitted relevant
administration documents in a timely and
S
accurate manner, and the repairs oversaw
greatly surpassed industry standards and
worked in accordance with shop policy and
procedure

• Allotting job to technicians
• Diagnose vehicles & give report to customer
• Maintain tools, waste oil & batteries
inventory and report to the manager
• Used to calculate FRT & give labor cost &
estimation to customers for approval
• Achieve given targets
• Ensured smooth delivery ofvehicles on time