محمد نتو

- Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives.
- Manage sales, profit and operational expenses for designated sales region.
- Manage day-to-day store operations including inventory management, sales generation, and payroll.
- Manage scheduling and payroll for team; conduct performance evaluations, promotions and terminations when necessary.
- Monitor KPI's and adjust the focus of improvement efforts as necessary to meet target goals.
- Monitor all orders, shipments, service, inventory, and points of sale (POS) to maximize open-to-buy.
- Collaborate with staff and develop a communication channel with customers to fulfill their needs and specifications.
- Manage the day-to-day oversight of funding requirements for vendors, retailers and wholesalers.
- Create management and operational procedures for capital projects, budgeting, lease administration, reconciliations, and contract management.
- Sustain constant communication with store manager to guarantee compliance of operations procedures as well as performance and execution of quarterly audits.
- Create account-specific marketing materials, premiums, corrugate displays and signage by designing message communication and directing internal teams on execution.

- Managing a Central Customer service team of more than 100 champions serving Floward Customers in all GCC countries and applying all best practices for customer service, including KPI’s/SLA/CS QA/AHT/AT/WTQ and customers data analysis to provide the management and the related functions with the excellent feedback to develop and improve the customer experience to a higher level.
- Train and coach the team to serve the customers in a decent manner.
- Building the organization structure to serve the department at its best.
- Setting the target and KPIs as CS for the team to utilize human resources.
- Develop a hiring plan to cover traffic and customer satisfaction, and retention.
- Customer Data Analysis and feedback sharing to improve all relevant stakeholders' functions.
- Setting the rating target for each city based on traffic occasions, count of feedback received compared to The orders.
- Managing a dedicated Quality Assurance team to ensure we serve our customers in the best way possible.
- Applying best practices for customer retention and satisfaction.
- Forecast and calculate the dept budgets, including human resources/Tools/License/space rent/ hardware/software/commodity.
- Work very close to the tech team to Automate processes and functions or integrate any new tools and chatbots.
- Develop our Dashboard to ease the process for CS team members to reduce handling time.

- Build strong relationships with vendors to achieve better pricing and quality of services.
- Place appropriate orders to ensure product availability that meets consumer demands.
- Determine the positioning of a product category to maximize visibility.
- Cooperate with marketing teams to determine competitive pricing and promotional activities of a product category.
- Collaborate with buyers and merchandisers to expand product categories.
- Make forecasts for product demand to ensure the sustainability of inventory.
- Developing the category plan and strategies to improve product sales by introducing new segments and delisting poor performing ones based on customer needs and market insights.
- Perform inventory and supply chain management to achieve inventory turnover goals and maximize sales.
- Stay updated on category trends and competitive market.
- Negotiate pricing and promotional plans with vendors.

- Formulating Strategic and operational objectives.
- Perfume quality control and monitor KPIs.
- Examine financial data and use them to improve Unit economics.
- Recruit, select, train, assign, schedule, coach, counsel, and manage employees.
- Prepare an annual budget schedule expenditures, analyze variances, and initiating corrective action.
- Centralized Customer service lead for all operating operations centers in the GCC.
- Manage logistics throughout operations to minimize lead time.
- Procure all fulfillment requirements from outsourced vendors to achieve healthy inventory and better visibility of the products.
- Minimize cost and maximize quality by direct sourcing and proper planning, and staff training.

- Contracted by the Saudi Electricity company.
- worked as an assistant to the project manager.
- Integrating a system that link all the Departments in one platform.
- Managed different squads to implement assigned projects.
- Maintaining relationships with clients and building new opportunities.
- Overseeing projects assets and tracking all tools associated with the running project.
- Provide necessary tools to fulfill the assigned project.
- Safety requirement checkups on the site of the project.
- Maintaining the quality of tools and vehicles by leading the maintenance team with the application of preventive and corrective maintenance.